About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
We are hiring someone based out of Chicago, IL, St.Louis, MO or Indianapolis, IN.
The Team:
Upstart’s Auto Retail Dealer Success team is the voice of the dealer—bringing their feedback straight to our product teams and shaping what we build next. We're not just managing relationships—we’re building trusted partnerships that help dealerships grow while delivering game-changing financing experiences for car buyers.
As the Senior Dealer Success Manager, you’ll be the go-to expert for dealers in your market. You’ll drive growth, onboard new partners, and serve as the ultimate product ambassador. You’ll be responsible for driving retail growth by delivering retail contracts that meet borrower’s needs and fuel dealer success. You’ll be part consultant, part strategist, and part relationship-builder—all rolled into one..
How you’ll make an impact
- Build and grow your market by meeting with dealership partners (both in-person and virtually)
- Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
- Lead smooth, hands-on onboarding and deliver engaging training sessions
- Be your dealers’ trusted advisor—solving problems, answering questions, and unlocking value
- Partner with cross-functional teams to get dealers what they need, fast
- Keep up-to-date, clean records of your dealer interactions in our customer success platform
- Stay sharp on our product, competitive landscape, and market trends
- Bring the voice of the dealer to our product and engineering teams—be the feedback loop!
- Continuously seek out process improvements that drive better experiences for dealers and car buyers
What we’re looking for:
Minimum Qualifications
- Have 3-5+ years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
- Know the ins and outs of auto financing, F&I, and the indirect lending ecosystem
- Exceptional communicator who can build instant rapport and lasting trust
- Love solving problems and thinking a few steps ahead
- Tech-savvy and can pick up new tools fast (Salesforce, iPads, data dashboards, etc.)
- Organized, self-motivated, and comfortable working independently
- Can analyze data and clearly communicate trends, insights, and actions
- Naturally curious and constantly learning from customers and market shifts
- Thrive in fast-paced, startup-style environments and know how to roll with change
Preferred Qualifications
- Experience in a startup or SaaS company
- Experience in a dealer-facing role at an auto fintech
- Bachelor’s degree in Sales, Communications, or a related field
Position location This role is available in the following locations: Chicago, IL, St.Louis, MO or Indianapolis, IN.
Time zone requirements The team operates on the East Coast time zone
Travel requirements Up to 50% travel required visiting clients
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-Associate
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
