SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
As a Sr. Product Designer within our Core team, you’ll own end-to-end design for key features within the SurveyMonkey platform. You’ll translate complex user needs into intuitive experiences, partnering closely with Product Management, Engineering, Research and others to define and deliver solutions that drive adoption and engagement. We’re looking for a hands-on experienced contributor who can shape design strategy, mentor more junior designers, and champion a user-centric culture across the company.
At SurveyMonkey, our Product Designers blend deep user empathy with data-driven decision-making. You’ll combine your expertise in interaction and visual design with your ability to synthesize user research and analytics to set design direction. You’ll influence roadmaps, establish best practices, and ensure consistency through our design system while still rolling up your sleeves to craft pixels and prototypes.
You’ll report to the Senior Manager, Design and collaborate with cross-functional partners to ensure the SurveyMonkey platform is intuitive, powerful, and delightful for millions of users worldwide.
What you’ll be working on
- Lead the full product design lifecycle for major platform features, from discovery and user research through high-fidelity mockups and interactive prototypes.
- Conduct and synthesize qualitative and quantitative user research (interviews, usability tests, analytics) to inform design decisions.
- Collaborate closely with Product Managers to define requirements, write clear design briefs, and align on success metrics.
- Partner with Engineering to validate feasibility, iterate on solutions, and ensure pixel-perfect implementation.
- Advocate for best practices in UX, accessibility, and inclusive design across the organization.
- Present design concepts and user flows to stakeholders, incorporating feedback and driving alignment.
- Analyze post-launch performance data to identify opportunities for iteration and optimization.
- Help shape design processes, standards, and documentation to improve efficiency and quality.
We’d love to hear from people with
- 8+ years of professional product design experience, preferably in a user-focused SaaS.
- Strong portfolio demonstrating user-centered design process, problem framing, and polished visual and interaction design.
- Expertise in Figma (or equivalent tools) for wireframing, prototyping, and design system maintenance.
- Proficient in conducting and synthesizing both qualitative (user interviews, usability tests) and quantitative (analytics) research.
- Deep understanding of interaction design principles, visual design, and information architecture.
- Excellent communication and presentation skills, with the ability to influence cross-functional partners.
- Experience mentoring and coaching designers; passion for growing design talent.
- Familiarity with accessibility standards (WCAG) and inclusive design methodologies.
- Ability to balance strategic thinking with hands-on execution in a fast-paced, agile environment.
- Bachelor’s degree in Design, HCI, related field (or equivalent practical experience).
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Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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SurveyMonkey Ottawa, Ontario, CAN Office
200 Laurier Ave W, Ottawa, Ontario, Canada, K1P 6M7
