Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Own and drive the relationships with our WEM partners, including strategic direction, alignment with internal stakeholders, key input to pricing, contracts and amendments. Accelerate and increase conversion of partner-influenced opportunities—especially WEM and Select ISVs—by orchestrating late-stage execution without taking primary deal ownership from Sales.
Reporting & Scope: Reports to VP, Strategic Partner Alliances. Global remit with initial North America focus. Supports Power of 3 tri-plays as needed.
Key Outcomes & KPIs:
- Influenced ACV closed
- Win-rate uplift vs baseline
- Cycle-time reduction (Stage 3→Close)
- New logo count from partner-sourced pipeline
- Timely turn around on contract amendments and pricing adjustments
Core Responsibilities:
- Run weekly Deal Desk clinics
- Build/coach Mutual Close Plans
- Exec mapping and joint checkpoints
- Align commercial terms and contacts (discounts, royalties, SPIFFs) with Ops/Legal
- Deliver late-stage enablement if needed
- Maintain partner-influenced forecast & dashboard
- Conduct post-mortems/op reviews
Cadence & SLAs:
- Weekly clinics + top-deal reviews and win/loss readout
- Quarterly ACV review by partner
- Partner influence AI attach
Interfaces & RACI:
- AE/ESD (Accountable) owns strategy and close
- PSA Director (Responsible/Assist) orchestrates partner and close
- Exec mapping
- Partner actions
- Alliances Leads & Ops/Legal (Consulted)
- Partners (Responsible for their actions/Informed).
Requirements:
- 12+ years enterprise SaaS sales/overlays
- Expert in late-stage mechanics
- Metrics-driven
- Strong cross-functional communication
- Comfortable with coopetition dynamics.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
