Senior Director, IDI Claims

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

In this senior director role, you will Lead claims function for the Individual Disability Insurance (IDI) line of business, improving and modernizing guidelines and standards to ensure the validity thoroughly investigated disability decisions and ongoing management of disability claims are made with an eye on reserve liability and organizational needs.

• Responsible for managing the work environment, identifying workforce needs and ensuring alignment with corporate manager expectations, values, and vision.

• Collaborate with other members of the IDI Leadership team to ensure alignment to business unit strategy. 

• Lead department operations and personnel to meet goals in claim decision accuracy, thorough investigations, reserve, and payment.

• Ensure appropriate application of contract provisions for individual disability income, business disability and LTD (when both LTD and IDI are present) contracts for individually underwritten, guarantee issue and graduate medical education business.      

• Develop and implement disability management strategies in partnership with the VP Individual Disability and the reinsurer and in alignment with IDI industry best practices.

• Participate in and influence industry study groups regarding individual disability claims.

• Monitor IDI claim activity with a focus on early identification of patterns and trends in newly filed claims. Direct department to meet planned goals while effectively managing the budget. Direct systems and workflow changes to meet claims department and/or division objectives.

Skills and Background You’ll Need

• Education:  Bachelor’s degree is preferred.

• A minimum of 8 years of progressive experience in working specifically in LTD -or- IDI claims is required.

• 5 years of leadership experience in LTD -or- IDI claims is required.

• Proven experience coordinating cross-departmental work and communications to meet claim management goals.

• Experience participating in product development as it relates to claims functionality.

• Experience developing and managing a fully trained staff capable of providing effective claim service in an often changing business and legal environment.

Key Behaviors of a Successful Candidate

• Ability to foster an atmosphere where urgency, accountability, and results are valued; ensuring critical initiatives get underway quickly and can move forward effectively.

• Skilled at empowering teams to work together, motivating them to succeed by building the sense that "we are in this together".

• Strong communication skillset to best support changing circumstances in a clear and positive way, acting as a role model by embedding change into the business unit/function.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.