Senior Director, Product Operations

The Role
We're looking for an entrepreneurial Product Operations leader to strengthen and scale the Product Ops function in a high growth environment. This role begins as a hands-on individual contributor and will grow and evolve as the function and the company grows.
Reporting to our Chief Product Officer, you'll be a key member of the Product Leadership team and partner closely across Product, Engineering, Design, and GTM Teams to improve how we decide, execute, and learn-bringing structure where it creates leverage and avoiding process for process's sake. This is a role for someone who enjoys creating clarity in complex environments and knows how to scale discipline without slowing teams down.
Enable better product decisions

• Improve roadmap confidence through clearer inputs, tradeoffs, and outcome tracking
• Help teams move from opinion-driven to evidence-informed decisions
• Support long term strategic planning and portfolio decisions.
• Support effective product discovery by enabling consistent learning, experimentation, and insight sharing across teams

Product analytics and insights

• Own the product analytics function, including instrumentation, data quality, and reporting standards
• Define and operationalize product metrics that matter (leading and lagging)
• Translate product, customer, and business data into actionable insights for teams and executives

Improve execution and delivery

• Identify and remove friction across planning, development, and launch workflows
• Improve delivery predictability, release quality, and operational reliability
• Ensure tools are well-integrated, consistently used, and clearly tied to outcomes

Release management and beta programs

• Define and evolve release management processes that support quality and cross-functional readiness
• Partner with Engineering, Product Marketing, and Customer Teams on release planning and execution
• Own beta and early access programs, ensuring program structure and consistency where participation is curated for impact and feedback meaningfully shapes product decisions

Drive cross-functional alignment

• Act as a trusted partner across Product, Engineering, Design, Marketing, Sales, Services and Customer Success
• Clarify ownership and decision rights to prevent duplication and slowdowns
• Support consistent, repeatable product launches as the company scales

Build and scale the Product Ops function

• Define the mandate, scope, and operating model for Product Operations
• Establish lightweight, scalable processes that create leverage-not drag
• Hire and lead Product Ops team members as the organization grows

Knowledge, Skills, and Abilities

• Strong product judgment and credibility with senior product and engineering leaders
• Comfort operating across strategy, data, and execution
• Practical experience owning analytics and operational processes
• Clear communicator who can influence without authority
• Strong writing skills, ability to communicate with engineering, PM and an Executive audience
• Passionate about working in a small team and fast-moving entrepreneurial environment

Qualifications (Education and Certifications)

• 8+ years of experience in Product Operations, Product Management, Product Analytics, or related roles
• Understanding of contemporary software delivery methodologies (e.g., Agile, Kanban, etc.)
• Experience building or significantly shaping a Product Ops function

Milestones for the First Six Months
In one month, you will:

• Establish strong working relationships across Product, Engineering, Design, GTM, and Customer teams
• Gain deep understanding of product strategy, roadmap, delivery, release, and analytics practices
• Identify key friction points in decision-making, execution, and cross-functional alignment
• Deliver a concise Product Ops charter outlining mandate, priorities, and where structure will add leverage

In three months, you will:

• Define and operationalize core product metrics; improve data quality and reporting
• Introduce clearer roadmap inputs, tradeoffs, and planning discipline
• Implement consistent release management and beta / early access processes
• Reduce friction in at least one critical planning, delivery, or launch workflow

In six months, you will:

• Embed evidence-informed decision-making and consistent discovery practices
• Improve delivery predictability and release quality across product teams
• Enable repeatable, cross-functional product launches
• Formalize the Product Ops operating model and begin scaling the function (hiring plan or team build-out as needed)

Compensation & Benefits:
The annual base salary range for this position is $150,000-$200,000, depending on the candidate's experience, qualifications, and relevant skill set. The position is also eligible for an annual bonus. In addition, Fusion offers a comprehensive suite of employee benefits including but not limited to medical, dental, vision, and a 401(k) plan. Disclaimers:
Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, disability, religion, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.