Senior Director, Communications & Brand Narrative

Every agentic workflow in the enterprise depends on surfacing the right information at the right moment. That's what Coveo does. We're the AI-powered search and discovery platform behind companies like Intel, Dell, and Abbott - and a recognized Magic Quadrant leader.

Here's the problem: not enough of the market knows it.

We haven't told our story the way a company at the center of the AI shift should. The customer proof is extraordinary, the product point of view is sharp, and the category is exploding - Gartner launches a new, second Magic Quadrant for AI- Search soon. What's missing is an owner to pull it together into a narrative our market can't ignore.

We're putting real money behind it. We’ve just hired tier 1 PR agencies in the US and Canada - and that's only the start. Prove the model in North America, and the plan is to fund the same effort in other geographies. This is a chance to build a global communications function from the ground up, with the investment and executive support to do it. 

That's this role. You'll decide what Coveo says to the world, where it says it, and how it sounds - and make sure the right buyers and media hear it. 

As our Senior Director, Communications & Brand Narrative, you'll own:

• The narrative. Shape a differentiated story connecting our product vision, the market shift, and what our customers achieve - and make it land with enterprise buyers.
• A global function, built in stages. Deploy the US and Canada agency budget now, prove what works, then expand into Europe and Australia. 
• Getting us on the map. Build the earned-media engine from the ground up - top-tier business and tech press, podcasts, and the channels where our
  buyers pay attention - and lead the agency partnerships that scale it
• Customer storytelling. Turn our marquee customers into compelling, repeatable proof points - not buried case studies, but stories people remember. 
• Social and brand voice. Own our social presence and give Coveo a voice that's confident, credible, and worth following. 
• Cross-functional narrative leadership. Align marketing, product, and sales behind one story - and arm our executives to tell it well.
• The big moments. Drive integrated communications around product launches, Gartner MQs, partnerships, and major announcements. 

Here is what will qualify you for the role:

• Are genuinely curious about AI and excited to explain how it's reshaping the enterprise.
• Are a creative storyteller who can translate complex technology into a narrative people care about.
• Have built communications programs - you're energized by a blank canvas, not waiting for a playbook to inherit.
• Work fluidly across product, sales, and marketing rather than operating in a “PR” silo.
• Can balance strategy with execution - you'll set the vision and get the placements.
• Bring deep experience in enterprise B2B technology or SaaS communications, and know how to direct agencies and budget toward real
  outcomes - not just brief them.

What would make you stand out:

• A track record of taking a strong-but-underexposed company and meaningfully raising its profile.
• Experience launching narratives in emerging or fast-defining categories.
• Comfort coaching C-level executives and building thought-leadership platforms.
• Range across earned, social, and paid - with an instinct for where attention is moving next.
• You move fast - you know trying new things means failing, and you're fine failing quickly because that's how we get better.

Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.