SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
We're seeking a Senior Systems Engineer to join our Business Systems Automation team to design, build, and optimize automation workflows that streamline business processes across the organization. As a key member of the Scrum team, you will lead the end-to-end delivery of automation initiatives, including supporting process discovery, completing solution design, development, deployment, and robust production support for automations and cloud-native data pipelines.
This isn't just a development role; you'll partner closely with both technical and non-technical stakeholders to translate complex business challenges into impactful, measurable automation solutions. You'll play a crucial role in helping the team identify business benefits and help drive operational improvements.
What you’ll be working on
- Lead design and development of complex automation workflows and integrations across business systems.
- Collaborate with stakeholders to analyze processes and identify automation opportunities.
- Provide production support for existing and future automation and Lambda workflows, including monitoring, issue resolution, queue oversight, and user interactions
- Write and maintain Python-based scripts to support automation, integration, and data transformation tasks
- Collaborate closely with peers to maintain documentation, code hygiene, and continuous improvement cycles
- Implement error handling, logging, and monitoring for all workflows to ensure operational reliability.
- Work with IT security and governance teams to ensure all integrations comply with data privacy, security, and compliance standards.
- Troubleshoot and resolve integration issues, ensuring minimal disruption to business operations. Provide technical mentorship to junior engineers.
- Contribute to measurable productivity savings, write clear business use-cases, define business impact metrics, support and design solutions that reduce manual effort, improve data reliability, reduce costs, and scale business operations.
We’d love to hear from people with
- 5+ years of experience in business systems, automation, or enterprise applications, with at least 2+ years in a leadership role.
- Strong technical expertise with integration and automation/ AI platforms (e.g., Workato, MuleSoft, Glean, etc).
- Ability to work effectively within an agile team environment and demonstrate strong ownership of assigned responsibilities and goals
- Proficiency in Python for scripting and API integrations
- Hands-on experience delivering solutions across ERP, CRM, HRIS, or other SaaS business applications.
- Detail-oriented, able to prioritize multiple tasks under tight deadlines, and able to work in an efficient, quick, and organized manner
- Experience mentoring technical staff and fostering team development.
- System certifications (Workato, Mulesoft, etc)
- Experience with UiPath is a plus
- Experience working in a scrum environment
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.
#LI-remote
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
SurveyMonkey Ottawa, Ontario, CAN Office
200 Laurier Ave W, Ottawa, Ontario, Canada, K1P 6M7
