Support Engineer I

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Remote

Hiring Remotely in Ontario, ON

Remote

Hiring Remotely in Ontario, ON

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Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Compensation Grade 13

CIP eligible

As a Support Engineer, you will work through various sales cycles to understand and uncover the need and develop a plan to address the need and implementing/following through on any trial. You will focus on safety initiatives at the customer sites to improve overall working conditions. You will be responsible for assisting the Sales Manager with product inventory and ordering as well as equipment upkeep.Role Responsibilities Include:Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.

Maintain and build business relationships

Conduct the necessary site and LMS/classroom training programs to understand the overall operations of the territory accounts and new customer sites

Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC.

Manage profitability of the account (pump settings, pricing, accounts receivable)

Review territory applications and processes/procedures for safety improvements

Qualifications:

Required:Bachelor's Degree

Must have a valid Driver’s License and acceptable Motor Vehicle Record

Must be authorized to work in the United States

Desired:Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science

3+ years of experience working in a pulp/paper mill or for a supplier to the paper industry

1+ years of successful technical sales or field support experience

Successful completion of an internship/Co-Op

Experience working in a packaging mill

Proficiency in MS Office programs (Word, Excel)

Independent worker

Problem solver

Customer focused

Good communication skills both written and oral

Strong work ethic

Focus on safety

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include health, dental, vision and a defined contribution pension plan, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an equal opportunity employer. Applications from all qualified individuals are welcome, and will be considered without regard to any ground protected by human rights legislation, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, and disability. Solenis provides reasonable accommodation to individuals with disabilities in the recruitment process, and invites candidates to let us know about their accommodation needs.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]

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The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.