Senior Learning Experience Designer

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

About the role

Our Learning & Development – Design and Innovation team creates high-quality learning experiences that build leadership, behavioral, and professional capabilities across the organization. We combine instructional design expertise, facilitation insight, innovative technology, and strong business partnerships to deliver meaningful learning solutions in virtual, in-person, digital, and blended environments.

We are looking for a creative and experienced Senior Learning Experience Designer to join our Learning & Development - Design and Innovation team for a 12-month contract/secondment. In this role, you will design engaging e-learning, instructor-led, virtual instructor-led, and blended learning solutions. You will partner with subject matter experts, facilitators, business leaders, and Learning & Development colleagues to translate business and performance needs into practical, inclusive, and learner-centred experiences. You will lead work from discovery through design, development, implementation, and evaluation while ensuring that facilitator and participant materials are effective, consistent, and ready for delivery.

**Please include a portfolio link with your application, featuring samples of your e-learning modules.**
What you’ll do here:

• Design and develop engaging digital, instructor-led, virtual, and blended learning experiences from needs analysis through launch and evaluation.
• Partner with subject matter experts and stakeholders to turn complex content into clear, practical learning solutions.
• Create learning journeys, storyboards, facilitator and participant materials, activities, assessments, job aids, and digital learning.
• Develop e-learning using tools such as Articulate Storyline, Rise 360, Adobe Creative Cloud, and multimedia tools.
• Apply adult learning, instructional design, accessibility, UX, visual design, and plain-language principles.
• Support pilots and train-the-trainer sessions, gather feedback, and continuously improve the learning experience.
• Manage multiple projects, priorities, timelines, risks, stakeholder reviews, and approvals.
• Conduct quality reviews and ensure digital learning meets applicable standards, including SCORM and xAPI.
• Evaluate learning effectiveness and recommend improvements based on learner and business feedback.
• Stay current on learning technology, generative AI, facilitation, and emerging design practices.

What you bring to the table:

• 5+ years of experience designing digital, instructor-led, virtual, or blended learning in a corporate or complex environment.
• Education in instructional design, adult learning, education, learning technology, or a related field, or equivalent experience.
• Strong proficiency with Articulate Storyline, Rise 360, or comparable e-learning tools, with experience in multimedia development.
• Strong knowledge of instructional design, adult learning, accessibility, UX, and e-learning standards.
• Ability to turn complex information into clear, engaging, and practical learning experiences.
• Strong collaboration, communication, project management, and organizational skills.
• Experience with learning management systems, pilots, train-the-trainer, or generative AI for learning is an advantage.
• Experience in a large or matrixed organization and English/French bilingualism are considered assets.
• For candidates located in Quebec, bilingualism (English/French) is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country. 
• For candidates located in other province, bilingualism (English/French) is a strong asset considering the need to interact on a regular basis with colleagues across the country.

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We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.