Senior Manager, Lending & Portfolio Management – Project Management

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The Senior Manager, Lending & Portfolio Management – Project Management supports the planning, coordination, and delivery of initiatives that modernize credit processes and strengthen portfolio performance across the customer credit lifecycle—including acquisition, underwriting, account management, fraud management, and collections for Consumer and Business Banking.

This role is a hands-on program and project delivery leader, responsible for driving structured execution, coordinating cross‑functional stakeholders, and ensuring initiatives are implemented effectively, on time, and in alignment with business, risk, and customer objectives. The Senior Manager partners closely with Lending, Risk, Product, Fraud, Collections, Operations, Finance, Technology, and Compliance to ensure initiatives are well‑designed, governed appropriately, and delivered with discipline.

Key Responsibilities

Program & Project Delivery Leadership

• Lead and coordinate priority projects and workstreams that enhance credit lifecycle processes, capabilities, and platforms.
• Support program planning, scope definition, requirements gathering, project schedules, resourcing, and status reporting.
• Maintain strong project discipline, ensuring clarity of objectives, timelines, milestones, and dependencies.
• Partner with cross‑functional teams to align delivery activities with lending, risk, operational, and customer goals.

Credit Lifecycle Transformation

• Translate business and risk priorities into clear project requirements, ensuring deliverables strengthen portfolio quality, operational efficiency, and customer outcomes.
• Contribute to modernization work across credit underwriting, customer management, digital enablement, fraud prevention, and collections strategies.
• Coordinate cross‑functional inputs across product lines and channels to ensure solutions support an integrated, end‑to‑end credit lifecycle.

Execution Management & Delivery Oversight

• Manage execution of multiple concurrent workstreams, ensuring teams are aligned, risks are identified early, and issues are resolved quickly.
• Drive effective change‑management planning, including communications, training, rollout, and readiness assessments.
• Track and report on key milestones, delivery risks, resource needs, and performance indicators to maintain operational transparency and delivery momentum.

Governance, Risk, Controls & Reporting

• Support governance routines including steering committee materials, leadership updates, and project documentation.
• Ensure adherence to regulatory expectations, internal risk frameworks, and enterprise change‑management standards.
• Provide concise, decision‑ready updates on program progress, challenges, and required escalations.

Stakeholder Coordination & Enterprise Collaboration

• Serve as a central coordination point across Lending, Risk, Technology, Fraud, Collections, Operations, and Product teams.
• Synthesize complex information into clear, actionable insights for senior leaders.
• Build strong, trust‑based partnerships across the enterprise to accelerate delivery and ensure alignment on goals and interdependencies.

Team Contribution & Capability Development

• Mentor analysts and junior project managers in structured execution, risk assessment, stakeholder engagement, and project documentation.
• Promote a culture of accountability, operational discipline, problem‑solving, and collaborative delivery.
• Contribute to strengthening project management frameworks, tools, processes, and best practices.

Qualifications

Required

• 7+ years of experience in lending, credit risk, program/project management, or enterprise transformation in financial services.
• Demonstrated experience managing cross‑functional projects within the credit lifecycle (acquisition, underwriting, account management, fraud, collections).
• Strong project-management skills, including planning, delivery oversight, issue management, and stakeholder engagement.
• Proven ability to prepare and present executive‑ready insights, status updates, and recommendations.
• Strong analytical and problem‑solving skills with the ability to break down complex issues and drive structured decision‑making.
• Ability to influence stakeholders and drive alignment across risk, product, operations, and technology teams.

Preferred

• Experience with enterprise transformation, process optimization, operational readiness planning, or technology‑enablement projects.
• Familiarity with credit decisioning, risk governance, operational controls, and regulatory expectations in financial services.
• Project management certification (PMP, Agile, Prosci) or formal training is an asset but not required.

#FutureOfRetailLending 

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.