Senior Manager, Programs

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Job Details
About the role:
We are hiring a Senior Manager, Programs to lead a strategic rare disease client program within Innomar Strategies, Cencora This role will be responsible for overseeing program operations, managing client relationships, leading teams, supporting financial performance, and driving continuous improvement.
The ideal candidate is an experienced leader from the pharmaceutical, biotech, specialty services, or patient support program environment. You are comfortable managing complex programs, working directly with clients, leading people, and presenting to senior stakeholders. Experience supporting rare disease programs, reimbursement services, risk management programs, post-marketing studies, or patient assistance programs is highly desirable.
This is a leadership role requiring strong business acumen, client management capability, operational discipline, and the ability to develop and motivate teams
What You Will Do:
As the Senior Manager, Programs, you will:

• Lead and support strategic and tactical planning for a rare disease client program.
• Provide leadership to Program Managers and team members to ensure program objectives are met.
• Oversee operational planning, including budget, utilization, profitability, staffing, and performance tracking.
• Support financial management, including profit and loss responsibility, invoicing, expenses, contracting, purchasing, and vendor oversight.
• Prepare and review monthly billing reports for client invoicing.
• Manage strategic client relationships and support account management activities.
• Partner with senior leadership to enhance existing programs and support business growth.
• Present operational and performance updates to executive leadership as required.
• Identify opportunities for process optimization, quality improvement, and service enhancement.
• Support forecasting, staffing, new business development, and client service planning.
• Assist with proposal development, contracting, pricing, and client presentations.
• Monitor industry trends and relevant legislative developments impacting pharmaceutical services.
• Develop performance standards for Managers and measure progress against expectations.
• Provide coaching, performance management, annual reviews, objective setting, and development planning for direct reports.
• Collaborate with internal and external subject matter experts to support program success.
• Ensure services are delivered accurately, completely, on time, and in alignment with quality expectations.
• Identify risk areas and support proactive mitigation and continuous improvement plans.
• Ensure all Adverse Events are reported to the appropriate units or departments.
• Complete other related duties as required.

What You Bring
Required Qualifications

• University degree in science, healthcare, or a related discipline, or an equivalent combination of experience and education.
• At least 5 years of experience in the pharmaceutical or biotech industry.
• At least 2 years of people management experience.
• At least 1-2 years of client management experience.
• Strong understanding of pharmaceutical services, specialty programs, or patient support operations.
• Experience leading teams and managing program performance.
• Strong business, financial, analytical, and operational management skills.

Preferred Qualifications

• Experience with rare disease programs or specialty pharmaceutical programs.
• Knowledge of reimbursement, patient assistance programs, risk management programs, Health Canada requirements, post-marketing studies, or clinical research.
• Experience with proposal writing, pricing, contracting, and client presentations.
• Bilingual French/English skills are considered an asset.

Skills for Success
You will be successful in this role if you have:

• Strong leadership and people management capability.
• Excellent client relationship management skills.
• Strong strategic thinking and decision-making ability.
• Excellent written, verbal, and presentation skills.
• Strong financial acumen, including budgeting, utilization, profitability, and expense oversight.
• Analytical skills with the ability to interpret data, identify trends, and support business decisions.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities and consistently meet deadlines.
• Excellent problem-solving skills and a continuous improvement mindset.
• Ability to collaborate effectively across functions and with external partners.
• Strong knowledge of the pharmaceutical and biotechnology business environment.
• Proficiency with Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications.

Language Requirement
The successful candidate may have daily contact with unilingual English-speaking customers, patients, or cross-functional colleagues. Strong English communication skills are required. French/English bilingualism is an asset.
Why Apply?
This is an exciting opportunity to lead a meaningful rare disease client program and contribute to services that support patients, healthcare professionals, and pharmaceutical partners. You will play a key role in program strategy, operational performance, client satisfaction, team development, and business growth.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Salary Range*
$89,000 CAD - 137,060 CAD
This posting is intended to fill an existing vacancy for our Senior Manager, Programs role.
Affiliated Companies:
Affiliated Companies: Innomar Strategies