About Us
AfterShip, recognized as a Great Place to Work Certified company, is at the forefront of transforming the global eCommerce landscape. Our mission is to empower eCommerce retailers to create and manage the world’s best online shopping experiences. Powering over 8 billion shipment trackings for over 20,000 global brands like Samsung, GymShark, Mejuri, and TOMS. AfterShip revolutionizes how businesses engage with customers after purchase. We are pioneering AI-driven post-purchase solutions, from smart shipment tracking and returns management to personalized product discovery and AI-powered delivery estimates.
Having secured a $66 million Series B in 2021, we are accelerating our growth and continuing to shape the future of eCommerce.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
Your Mission:
AfterShip is seeking a Senior Manager, Revenue Operations to help scale and mature our Revenue Operations function. This critical role drives operational excellence across Sales, Partnerships, Customer Success, and Marketing by owning the systems, processes, and reporting that empower our GTM teams to succeed.
You’ll work cross-functionally with GTM leadership, the Data team, and company leadership to drive initiatives spanning process improvement, systems optimization, reporting, and forecasting. A strong operational mindset, attention to data governance, and a practical approach to problem-solving are essential. You will be the subject matter expert for Revenue Operations within the business, ensuring alignment, consistency, and high-quality execution in support of our revenue goals.
Reporting to the VP of Revenue and managing a lean, dynamic team, this role sits within AfterShip’s global team. Flexibility is key - occasional meetings outside typical business hours are expected, with advance notice provided. If you thrive in high-growth SaaS environments, take ownership of operational excellence, and value cross-functional collaboration, we’d love to hear from you.
What You’ll Do:
- Lead Revenue Operations in support of Sales, Partnerships, Customer Success, and Marketing for all operational needs.
- Serve as HubSpot administrator, driving CRM governance, optimization, and scalable process design to support the customer journey.
- Develop and maintain robust reporting, forecasting, pipeline management, and performance analytics to provide actionable insights to GTM leadership.
- Act as the key liaison with the Data team, ensuring alignment between RevOps and data governance principles, including ETL processes and stakeholder communication.
- Manage end-to-end data hygiene, systems accuracy, and reporting integrity to support business decisions.
- Own and drive project management efforts for key operational improvements across regions and functions.
- Provide leadership, coaching, and oversight to a small RevOps team, fostering professional growth and high standards of execution.
- Collaborate closely with GTM Enablement to ensure tools, processes, and reporting align with revenue strategies.
Who We're Looking For:
Qualifications & experience:
- 5+ years in Revenue Operations, GTM Operations, or Data-focused roles in B2B SaaS, with 1-2+ years of people management experience.
- Proven HubSpot expertise (admin, reporting, process optimization) with experience in CRM governance and scaling GTM systems.
- Strong track record of working closely with Data teams on analytics, reporting, and ETL processes.
- Proficient in SQL (queries) and comfortable working with data; Python experience is a plus.
- Familiar with ETL processes and best practices for maintaining data accuracy and usability.
- Experienced in project management with a proven ability to lead cross-functional initiatives from ideation through execution.
- Comfortable with GTM tools and integrations (Zapier, Tableau, Google Suite, LinkedIn Sales Navigator).
Soft skills:
- Strong communicator and collaborator with the ability to influence and align cross-functional stakeholders.
- Proactive ownership mentality over processes and data with a high regard for data governance and stakeholder impact.
- Practical, business-oriented problem solver who brings solutions that balance operational excellence with business needs.
- Highly organized with strong prioritization skills; thrives in fast-paced environments.
- Adaptable to working in a global, remote-first environment with flexibility for some off-hours meetings (2-4 per week).
At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.
Why You Should Join Us:
- We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.
- We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
- We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Career progression & professional development
- Retirement Plans including company match
- Learning & wellness funds
- Monthly book perk
- In-office lunch and commuter benefits for those located in our hub locations
We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
