Senior Manager, Software Engineering (AI Automation Testing)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Join the Go-To-Market Platform Engineering team where we build the intelligent systems that power Sales, Account Executives, and Solution Consultants globally. Our mission is transforming traditional quality engineering into AI-powered DevSecOps excellence, establishing India as our center of excellence for next-generation testing practices on the Now Platform®.
What you get to do in this role:

• Drive AI-First Testing Transformation: Lead implementation of GenAI testing frameworks using TestGen-LLM, Mabl, Testim, and TOSCA for self-healing automation across CRM, CPQ, and CLM workflows
• Champion DevSecOps Excellence: Integrate security-first testing (SAST, DAST) into CI/CD pipelines while establishing TDD/BDD practices with development teams
• Optimize Now Platform® Testing: Design hybrid testing strategies combining ServiceNow ATF with enterprise tools (TOSCA, LoadRunner, JMeter) for comprehensive platform validation
• Build High-Performing Teams: Transform traditional testers into modern SDETs through structured development programs, establishing clear career progression paths with platform certifications
• Establish Technical Leadership: Partner with STEP org engineers to create standards, share knowledge, and scale testing excellence across global teams
• Drive OKR-Based Improvements: Lead quarterly objectives focusing on automation coverage, release velocity, performance standards, and AI adoption with measurable business impact

Qualifications
To be successful in this role you have:

• 10+ years software quality engineering experience with 4+ years leading distributed engineering teams in transformational environments
• Deep ServiceNow Platform® expertise including ATF, Business Rules, Script Includes, Glide JavaScript, and ServiceNow ecosystem knowledge with relevant certifications preferred
• Proven AI/ML testing frameworks experience with hands-on implementation of GenAI tools, TOSCA model-based testing, and modern DevSecOps practices
• Performance testing mastery using JMeter, LoadRunner, and comprehensive API contract testing for enterprise-scale applications
• Cross-functional collaboration skills with ability to work across organizational boundaries, provide technical thought leadership, and drive customer outcomes
• Experience leveraging AI into work processes, decision-making, and problem-solving to enhance testing effectiveness and team productivity
• Track record of building high-performing SDET teams, establishing Center of Excellence practices, and delivering measurable improvements in automation and quality

Key Success Metrics & Testing OKRs
Quality Engineering OKRs (Quarterly)

• Test Automation Excellence: Achieve coverage targets with self-healing stability and intelligent test selection
• Release Velocity: Maintain consistent cadence with zero quality-related delays and rapid regression cycles
• Performance Standards: Meet response time SLAs across critical user journeys with comprehensive load testing
• AI Adoption: Implement GenAI testing tools with measurable productivity gains and ROI demonstration
• Team Development: Drive SDET transformation milestones with certification completions and technical growth

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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