Senior Manager, Supplier Management, Governance and Process Management

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Senior Manager, Supplier Management, Governance and Process Management
Our Capital One Third Party Management Team
For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party sourcing services utilizing integral governance practices to support Capital One's strategic objectives.
As Senior Manager, Supplier Management, Governance and Process Management, reporting to the Director of Third-Party Management, you are the first line of defense in respect of which, you will partner with business partners and stakeholders on third party matters to ensure you and your team provide the best leverage to Capital One in the third party space while effectively managing risk. This will include adherence to Third-Party Risk Management policies and relevant regulatory requirements.
In addition, you have deep expertise and market knowledge within various categories to support our technology- focused business ensure that our third-party arrangements provide Capital One with a competitive advantage through optimum pricing structures, strong negotiation skills and rationalization.
Working with us
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially, and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
Responsibilities:

• Develop strong relationships as a trusted advisor and partner with business teams to support Capital One objectives by collaborating and effective executing on strategic sourcing activities with a proactive approach
• Serve as the Process Owner for third party management processes, accountable for supporting team members in enhancing controls, managing risks, and improving effectiveness
• Oversee the Canada Site Assessment and the Third-Party Data Share Program
• Ensure comprehensive oversight of all suppliers and services encompassed within inter/intra-company agreements
• Collaborate with colleagues and stakeholders (1st, 2nd and 3rd lines of defense) across the organization to achieve strategic objectives
• Lead governance activities, including control testing and reporting, for the Third-Party Management organization
• Develop and manage policies, standards, procedures, and processes related to third party management
• Remain informed about changes in regulations and industry trends that may influence operational practices
• Provide leadership and support as required for internal audit reviews, regulatory inquiries, incident management, and remediation activities
• Participate in key management forums and contribute to continuous improvement of risk, process, and project / program management practices
• Strong relationship management with both internal stakeholders and third parties to ensure that business objectives are met
• Strong risk management and industry knowledge and as well as seasoned negotiation and influencing skills to support strong pricing and third-party service level commitments outcomes
• Ability to manage multiple priorities with various stakeholders with an acute appreciation for deadlines impacting speed to market for Capital One products or services
• Have an innovative mindset with the objective of creating efficiency

For this role you will have:

• Bachelor's degree in business, management, technology, or engineering preferred
• At least 7 years of experience within third party management within the financial industry to include process and risk management
• At least 7 years experience working in a cross-functional environment, ensuring business and stakeholder expectations are effectively managed
• At least 4 years of experience leading a team
• Strong market knowledge within different sourcing categories relevant to the credit card business to include deep negotiation, communication, contract and influencing skills with the ability to optimize on pricing structures
• Experience using Lean & Six Sigma tools & methodologies
• Program/Project Management expertise
• Experience in basic coding and/or data visualization (e.g., SQL, Tableau)

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).