How do you ensure that every technical engagement not only works today, but scales seamlessly tomorrow? As our Senior Manager, Technical Engagement Management, you’ll define and elevate how Coveo delivers resilient, scalable architectures across our most strategic customers.
You’ll lead a team at the intersection of architecture, value realization, and technical strategy, influencing how we design, govern, and expand complex solutions. This is a highly visible role where your impact will be felt across teams, customers, and the long-term success of our platform.
As our Senior Manager, Technical Engagement Management, you will:- Lead and grow a team of Technical Engagement Managers (TEMs) supporting strategic accounts and complex expansion initiatives
- Define and enforce technical governance frameworks, including architecture validation, execution gating, and risk mitigation
- Ensure architectural coherence, scalability, and long-term sustainability across customer solutions
- Partner early in discovery and solution design to challenge assumptions and ensure feasibility
- Establish clear technical guardrails, handoffs, and decision frameworks across Technical Solutions, Field Delivery, and Professional Services teams
- Intervene in high-risk engagements to stabilize architectures and prevent systemic issues
- 10+ years of experience in enterprise software, including architecture, solution engineering, or technical consulting
- Proven experience leading complex, cross-functional technical programs
- Strong expertise in enterprise architecture, integrations, and data systems
- Experience managing and developing technical teams while influencing senior stakeholders
- Ability to operate seamlessly between strategic thinking and hands-on technical problem-solving
- Experience in customer-facing roles with global enterprise clients
- Strong judgment in navigating ambiguity and preventing long-term technical debt
- Track record of driving alignment between business objectives and technical execution
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
