Senior Platform & Infrastructure Developer, Observability

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Senior Platform & Infrastructure Developer - Observability to be part of making this happen.   

We continue to expand our highly talented Infrastructure teams and are seeking a candidate who has large-scale, production experience with metrics, events, logs and traces. In this role, you’ll work with the Observability team to design, develop, and maintain solutions for R&D teams to monitor the behavior and performance of their workloads, reduce likelihood and impact of incidents, and better troubleshoot issues.

Candidates with an operations (DevOps/SysOps/TechOps) background who have supported infrastructure at scale are encouraged to apply for this role. If you are a firm believer in Infrastructure as Code, continuous deployment/delivery practices, and helping teams understand how their services behave in real-world scenarios, then you might be a great fit!

LOCATION: This role is open to Remote-Canada, Remote-United States, Hybrid-Waterloo, ON, CA, & Hybrid-Eden Prairie, MN, USA

Technical Responsibilities

• System design, configuration, integration, deployment, and operations of Observability systems and tools. These systems include collection of metrics/logs/events from many backend services deployed across multiple AWS accounts and regions and consumed by multiple teams

• Working with engineering teams to enable them to support their services from development to production

• Ensure our Observability platform exceeds goals for availability, capacity, efficiency, scalability, and performance as well as meeting our internal SLOs

• Build the next generation of observability using OpenTelemetry metrics, log aggregation tools, and tracing

• Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging, and event processing systems

• Enhance the existing alerting capabilities with Slack, Jira, and PagerDuty

• Helping build a continuous deployment system guided by metrics and data

• Bring anomaly detection into the observability stack

• Participate in 24x7 on-call rotation after at least 6 months of employment

What you know

• Strong with Python or Go

• Cloud of choice, preference for AWS - Lambda, CloudWatch, IAM, EC2, ECS, S3

• Solid understanding of Kubernetes

• Prometheus, PromQL, Thanos, AlertManager, Grafana, etc.

• Strong knowledge of standard monitoring protocols/frameworks - Prometheus/Influx line format, SNMP, JMX, etc.

• Log aggregation tooling, syslog, fluentbit, fluentd, CloudWatch Logs

• Comfortable working with git, Github, and common CI/CD approaches

• IAC tooling like CloudFormation or Terraform

How you do things

• Excited to use your expertise and be prescriptive about the right way forward

• Able to work well alongside SRE, platform and development teams

• Able to work independently and know when to reach out for support

• Passionate about automation - we do everything-as-code

Other interesting things we’d cheer about:

• Distributed tracing tools (eg: Jaeger, Sentry, Zipkin, Grafana Tempo)

• Java

• Some familiarity with open Observability initiatives (e.g., Open Tracing, Open Census, Open Metrics)

• Knowledge of Kafka

• Familiar with monitoring/observability in GCP and Azure

• AWS Certifications

• Comfortable with SQL

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.