Senior Product Manager - Athena

We are seeking a Senior Product Manager who can help shape mission-critical systems that serve as the backbone for Police, Fire, and EMS. The Senior Product Manager – Athena, will lead the strategic modernization of Athena, a CAD/RMS suite designed to support U.S. public safety agencies. Athena provides mission-critical capabilities for Computer-Aided Dispatch, Records Management, Mobile Data, and Incident Command. You will guide the vision, strategy and execution of products, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows, support critical decision-making, and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization to ensure our products continue to lead the industry.  

• Define the product’s vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.  
• Clearly articulate the business case and customer value for each initiative or feature so that the team understands the purpose and expected impact.  
• Lead strategic planning by identifying the major areas of investment that will drive the product forward, then build the business cases and secure internal approvals to pursue them.  
• Understanding of win/loss, competitive and market analysis to inform strategy.   
• Used P&L insights to guide roadmap prioritization ensuring financial targets are considered.  
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape, regularly representing both the voice of the customer and business needs in senior-level discussions.

• Translate the product strategy into an actionable plan, determining what to build and when to release it. 
• Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers. 
• Gather input from customers, internal stakeholders, market research, and industry insights to shape the roadmap and product vision. 
• Partner with engineering and cross-functional teams to ensure delivery of products that align with the vision, meet market needs, and are released with consistently high quality. 
• Establish pricing strategies, define core product positioning and messaging, and contribute to product marketing and go-to-market launch plans. 

• Collect, develop, and curate ideas from customers, sales, and internal stakeholders, ensuring the most valuable and impactful are promoted to the backlog.  
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation, while keeping strategic goals and initiatives at the center.  
• Track and evaluate product performance, including sales, feature adoption, support tickets, and user satisfaction, and adjust priorities accordingly.  
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.  
• Perform ongoing market and competitor research to ensure the product remains differentiated and competitive. 

• Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team to drive the product forward.  
• Engage externally with customers, end-users, and partners to gather feedback, build relationships, deliver demos, and ensure the product meets real-world needs.  
• Promote the product internally and externally through training, sales enablement, webinars, newsletters, and direct customer interactions.  
• Act as a product evangelist and build trust as a leader across the business, ensuring alignment and enthusiasm for the product vision. 

• Degree in Computer Science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.  
• A minimum of 5 years of product management experience within a software organization, leading product strategy and delivery for a key domain.  
• Proven experience overseeing all elements of the product development lifecycle.  
• Experience with pricing strategies, business cases and P&Ls.  
• Experience developing and executing modernization strategies, including transitioning legacy on-premises solutions to cloud-based architectures. 
• Experience establishing value propositions, product messaging, and go to market strategies.  
• Strong understanding of Agile frameworks, particularly Scrum or Kanban.  
• Experience with tools like JIRA, Confluence, or similar.  
• Highly effective cross-functional team management.  
• Exceptional writing and editing skills combined with strong presentation and public speaking skills.  
• Strong organizational skills and attention to detail.  

• Experience with “Aha!” Product Management software  
• Familiarity with software engineering concepts such as APIs, databases, and cloud platforms.  
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.  
• Experience with building Public Safety software.  

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.