At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
We have an opening for a Senior Product Manager to spearhead the company’s Mobile App.
Our team structure includes a dedicated product leader for each growth pillar, supported by designers and research who work closely with our engineering, marketing, sales, and support counterparts. We operate in cross-functional teams to ensure alignment and rapid execution.
Within the wider Constant Contact ecosystem, the Growth function serves as a critical bridge between our core product experience and our business objectives. We work closely with Product teams focused on specific capabilities to ensure features are optimized for growth, with Marketing to align on acquisition strategies, with Sales to support conversion, and with Customer Success to drive retention and expansion.
The role involves setting a Product strategy for the Mobile App and executing. This Senior Product Manager will be instrumental to our team's success by:
- Product leadership: Elevate our entire Product team's mobile capabilities and thinking.
Getting to Product-Market fit: Setting a clear and pragmatic direction for transforming our mobile Apps into digital marketing category leaders. We need to redefine how our customers can use this platform to deliver results for their small businesses.
- Enabling faster execution: Accelerating our mobile initiatives through focus and outcome-oriented approach.
- Cross-functional collaboration: Acting as the champion for the Product vision through the Mobile Apps and ensure successful execution across product, design, engineering, marketing, support, and sales to create a seamless mobile experience that delivers.
- Optimizing Mobile Funnel: In addition, this person will need to balance mobile App innovation and development with funnel optimization.
What you'll do:
- Set Direction: Given an overarching Product vision, this person will build the future mobile App strategy to active, engage and retain users, especially mobile-only users.
- Improve Mobile Customer Workflows: Lead efforts to improve customer workflows that empower small businesses to achieve results in less time. Includes optimizing existing and established new customer journeys and workflows. Engagement, Retention and Monetization are all important considerations in our future Mobile App strategy.
- Redefine User Experience: Champion a user-centric approach to all product development and level up our Mobile App UX crafting an industry leading experience.
Who You Are:
- Minimum 5 years of Product Management experience with demonstrated success driving Mobile Strategy and mobile growth metrics for SaaS and/or consumer/SMB mobile applications. Proven track record of bringing B2B SaaS and SMB products to market is a must.
- Ability to empathize with users and champion their needs throughout the Product Discovery process
- High standards for Design & UX - Strong understanding of mobile design principles and ability to champion exceptional user experiences that drive engagement and conversion.
- Cross-Functional Collaboration - Proven ability to work effectively with design, engineering, marketing, support, and sales teams to deliver cohesive user experiences.
- Data-Driven Decision Making - Strong analytical skills with experience using product metrics and user insights to inform strategic decisions and measure impact.
- Demonstrated ability to influence product and engineering organizations and navigate complex, ambiguous challenges
- Ability to thrive in fast-paced, collaborative, agile environments
- Strong communicator, and capable of balancing excellent design with timely delivery
#LI-HK1 #LI-Remote
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
