Senior Product Manager, Operations & Projects – Auto Finance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Auto Finance Operations & Policy team,  the Senior Product Manager, Operations & Projects  accountable for the continuous operational effectiveness and improvement of the Auto Finance business to mitigate operational risk, optimize efficiency, and significantly improve the customer experience.  You will execute on strategic initiatives that will drive growth and meet business targets. You will develop and maintain internal relationships across the organization and with external partners to address day-to-day Product inquiries and investigations and execute on initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Strategic planning & execution -  Support strategy by developing and executing against strategic priorities to drive product operations enhancements & development. Lead key initiatives end-to-end from (i) idea generation / conceptualizing (ii) solution / capability design  (iii) assess financial impacts / business case (iv) lead development & build with partners (v) implement

• Analytical - Understanding of financial, client and operational data with ability to interpret complex information, identify patterns and trends. Analyze and assess key business drivers, derive key insights, develop recommendations and implement changes. Stay abreast of and demonstrate strong understanding of industry and competitive positioning and developments in Canada.  Evaluate competitive best practices to formulate new ideas and execute to remain competitive.

• Relationship building – Interact and build relationships internal and external to CIBC. When issues are identified, you effectively can oversee and monitor the development of right-sized solutions across business units.  You will be interacting with Vendors/Suppliers, Sales, Credit Adjudication, Telephone Banking and Retail Operations, etc...  You have strong interpersonal and communication skills to build and maintain effective working relationships with internal groups and other business units within CIBC.

• Product & business management - Work closely with vendors and internal groups to ensure effective and efficient business and operating processes are in place and are implemented and managed appropriately to support excellent client service, growth and profitability, as well as all product changes are implemented on a timely basis, all forms and supporting materials and processes are updated, and all necessary parties, including clients, are informed of changes.  Develop and implement new processes and procedures, defining criteria and monitor on-going compliance.  Collaborate with key partners (e.g., Retail Operations, Fraud, Collections, Recovery, and external vendors) to assess current state features and  processes and work with the partners to enhance. Work closely with partners to execute effectively, to optimize sales and growth, build positive client experiences, and ultimately drive portfolio growth. Communicate business strategy and initiative updates to large groups of people via presentation formats to deliver clear, concise and effective communication.

• Project management & continuous improvement - Develop proposals, assess the impact to technology, back office, as well as effectiveness and feasibility of proposed changes, and make recommendations.  Develop recommendations inclusive of research market activities to end to end management of various operational efficiency and BAU initiatives including implementation and testing plans with vendors and internal CIBC partners, in addition to developing, updating and implementing processes and procedures.  Identify, design, develop and implement key product processes and procedures that support the delivery of multiple key product initiatives for the Auto Finance business.

Who you are

• You can demonstrate extensive experience in product management, initiative management, strategic planning, and partnerships sufficient to identify, develop, and implement approved initiatives (experience preferably in financial services).  It's an asset if you have strong problem-solving and communication skills, and financial acumen.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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