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The Senior Product Manager will lead the evolution of JumpCloud's IT admin experience, conduct user research, shape product strategy, and collaborate with cross-functional teams to define functionalities and usability.
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Team:
The JumpCloud Platform Experience team ensures IT administrators have a seamless, unified experience as they scale their organizations with JumpCloud. Whether managing user identities, devices, or SaaS applications—or configuring access policies, authentication methods, and automated workflows—admins rely on our platform to efficiently deliver what their end users need to succeed.
We're the connective tissue that transforms complex IT management into streamlined solutions, helping administrators accomplish their critical tasks with confidence and ease.
What You Will Be Doing:
As a Senior Product Manager on the Platform Experience team, you'll drive the evolution of JumpCloud's industry-leading IT admin experience. You'll dive deep into customer insights and market intelligence to uncover breakthrough opportunities that transform administrators into organizational superheroes—empowering them with greater efficiency, smarter automation, and the tools to exceed their end users' expectations.
Working alongside senior leadership, you'll shape product strategy and roadmaps while partnering with product designers and engineering teams to transform concepts into reality. You'll be the voice of the customer throughout the entire product lifecycle, ensuring every solution delivers real value.
In this role, you will:
- Interview customers as part of product discovery and document findings to help in validation of product roadmap
- Research and understand customer feedback, product insights, market trends and other relevant information to help inform product decisions
- Be sensitive to delivering pristine user experience to drive high customer satisfaction and strong adoption rates
- Play a key role in setting product goals and developing systems to track progress towards the goals
- Contribute to Platform Experience product strategy and roadmap development in alignment with broader JumpCloud objectives
- Define platform functionality, usability, and user experience while translating requirements into clear, actionable product specifications
- Collaborate daily with engineering, architecture, and UX teams to execute the product roadmap, identify risks, and communicate progress across the organization
- Work with UX Research and Data teams to establish metrics and track the impact of platform enhancements
- Conduct competitive and market landscape assessments to guide product roadmap, pricing, and go-to-market strategies
- Represent JumpCloud in meetings with strategic customers, partners, and industry analysts
- Evangelize product offerings to internal teams and external audiences
- Deliver regular product updates to stakeholders and customers
The ideal candidate has:
- 5+ years of Product Management experience leading strategy and execution
- Track record of driving impact in a cross-functional, highly collaborative environment that releases software often. We are looking for someone who can ship products with customer value and great experiences.
- Strong partner to UX, engineering, product marketing, and other relevant teams to execute on the product roadmap
- Excellent communication skills across all mediums (visual, written, verbal) that inspire teams, simplify complex technical concepts, and bolster your decisions with focus and clarity.
- Passion to be successful in startup and high growth environment
#LI-PD1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote
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