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Nordstrom is looking for a highly motivated, customer-obsessed, and results-driven Sr. Program Manager to support our WMS Implementation – DC Team. This team drives end-to-end execution of a modern, unified technology stack including a Warehouse Management System (WMS), Labor Management System (LMS), and Yard Management System (YMS). The Sr. Program Manager will represent operational core process teams and end users through all phases of this multi-year implementation (Design, Implementation, and Hypercare), managing a complex, high-visibility program with significant impact across the enterprise. You will also own business configuration of the Warehouse Management System (WMS) to support your assigned operations area.
The ideal candidate blends operational, strategic, analytical, and collaboration skills with a track record of taking ideas from vision to execution. They bring strong program management expertise, sound decision quality, and effective two-way communication to align cross-functional stakeholders, drive goals and strategies, and navigate tradeoffs. Comfortable working in a fast-paced environment and dealing with ambiguity, this person embraces change and acts as a steward of the Nordstrom brand – driving growth and taking ownership of end-to-end quality for what's deployed across our network.
A Day in the Life…
- Support and own a core operations process. Examples include Inbound, Outbound, Reverse, and ICQA
- Own business configurations for the Warehouse Management System for your core operations process
- Collaborate broadly across the enterprise with cross-functional teams including Operations, Product, Technology, Engineering, Inventory, and many other partners to shape, design and implement future systems capabilities.
- Define program vision in partnership with stakeholders, ensuring goals and success metrics are clearly defined, as well as roles and responsibilities for supported business unit teams.
- Represents the day-to-day activities that are required to run a facility; defines how functions should happen ‘on the ground’; understanding tradeoffs required to support the North Star vision.
- Advocates for the end user experience through all phases of the program; supporting training, documentation, requirements, and change management.
- Supports business requirements and user acceptance scenarios and assess options for network standardization.
- Brings open-minded perspective to what and how processes could change to match industry or network standards.
- Effectively Partner and collaborate: Ability to develop strong collaborative relationships with cross functional partners to ensure relevant and successful delivery from ideation to execution. Act as liaison with teams and business stakeholders to ensure program needs are met.
- Identification and escalation of issues: Identify and capture issues/risks and ensure appropriate information is captured to size the impact and determine next steps for resolution.
- Insights & Analysis: Gather, interpret, and analyze data to inform decision making that supports program delivery.
- Ensure all program and project milestones are being met and appropriately raise concerns where there is potential impact to the program scope, timeline, or budget.
You own this if you...
- 4-year degree in Supply Chain, or related field
- 8+ years of Program Management experience
- 5+ years of Operations experience
- Experience implementing and configuring a Warehouse Management System such as Manhattan Active
- Strong organizational, analytical, problem solving, change and project management skills
- Up to 40% travel required
- Experience managing stakeholder relationships
- Ability to track and maintain multiple projects and deliverables
- Strong partnership and relationship development skills
- Excellent presentation and verbal communication skills
- Expert knowledge of program management principles
- Demonstrated track record of making programmatic recommendations that enable the business to achieve goals
- Proven ability to excel and lead by example in a fast paced and continuously evolving environment
- Strong and effective written and verbal communication across a range of audiences and stakeholders
- Ability to navigate through ambiguity
- Ability to collect data, analyze, and summarize conclusions
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
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