We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We’re looking for a Senior Backend Software Engineer to join our Engineering team. If you thrive in pragmatic environments, love simplifying complex problems, and enjoy mentoring others while delivering high-impact, maintainable solutions—this role is for you.
You’ll work closely with cross-functional teammates to build scalable, performant backend systems that power our platform. Your ability to make smart trade-offs, guide implementation, and align technical delivery with business needs will be key to your success.
The Team
We’re a collaborative, inclusive team that values transparency, empathy, and continuous learning. We operate using scaled agile practices and are committed to building a culture of ownership, proactivity, and growth. You’ll join a group that supports each other, learns together, and shares a passion for delivering quality outcomes.
What We’re Looking For
We’d love to hear from you if you bring:
Extensive backend development experience with production-grade systems
Strong hands-on expertise in Ruby, Rails, Go, REST and GraphQL APIs, Kafka, and PostgreSQL
Deep understanding of distributed systems, microservices, and serverless patterns
Proven ability to mentor junior engineers and set technical direction
A pragmatic mindset—able to make trade-offs and reduce scope without compromising value
Experience working within and improving existing backend architectures
Clear communication and collaboration skills across technical and non-technical teams
Ability to align development strategies with timelines and budgets
Focus on performance, maintainability, and readability
Comfort with writing and consuming technical documentation and architectural specs
Familiarity with front-end technologies like TypeScript and React is a plus
Fluent English skills
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
