We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
We are seeking a senior backend software engineer with 6 to 8+ years of professional experience to join our Engineering team.
This role is ideal for someone who thrives in a pragmatic environment—capable of reducing scope smartly, guiding junior developers, and proposing maintainable and efficient implementation approaches that deliver value fast.
About the Team
We’re a supportive, inclusive group that values collaboration and fosters a strong sense of belonging. Our team operates with transparency and alignment, guided by scaled agile practices that promote continuous improvement.
We’re driven by values that shape how we work together every day:
Teamwork, ownership, accountability, proactivity, transparency, empathy, inclusivity, and a commitment to continuous learning and growth.
What we are looking for
6–8+ years of backend development experience with production-grade systems.
Strong hands-on expertise in: Ruby, Rails, Go, APIs (REST, GraphQL), Kafka, PostgreSQL,
Expert in distributed systems, microservices, and serverless patterns
Proven ability to guide junior engineers and set technical direction within project scope.
Skilled at identifying and proposing trade-offs and reducing complexity/scope while maintaining quality.
Experience working within and around established backend architectures.
Ability to propose streamlined development strategies that align with budget and timeline constraints.
Pragmatic mindset with strong understanding of performance, maintainability, and readability.
Comfortable contributing to and consuming technical documentation and architectural decisions.
Strong collaboration skills across cross-functional teams and clarity in communication.
Familiarity with front end technologies (Typescript, React) is a plus
Fluent in English.
Your responsibilities:
Collaborate with engineers and Product Owners to translate requirements into effective, efficient, and maintainable implementations.
Ensure code quality, reliability, and performance through thoughtful development practices, including unit testing and documentation.
Align your work with existing architectural patterns and decisions, integrating cleanly into the established software ecosystem.
Document and communicate your work clearly to support smooth deployment, knowledge sharing, and ongoing maintenance.
Participate in code reviews and technical discussions, contributing to a culture of continuous improvement with a focus on timely, high-impact outcomes.
Participate in demos and sprint reviews, ensuring transparent delivery and technical alignment.
Where appropriate, mentor junior backend developers, sharing best practices and guiding implementation decisions.
Proactively identify opportunities to reduce scope or streamline implementation without sacrificing user value or maintainability.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
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