Senior Solutions Engineer

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The Senior Solutions Consultant will be responsible for delivering sophisticated solutions tailored both at the organizational level and to individual client needs, leveraging the capabilities of the Assent Sustainability Manager and the professional services team. This role involves a proactive approach to anticipate, understand and address the cross-functional needs of internal teams and clients, ensuring seamless service delivery and ongoing process optimization. The Senior Solutions Consultant is eager to learn with high motivation, is highly organized, with impeccable attention to detail, and plays an integral role as a mentor and advisor to junior team members.

• Pre-Sales and Consultative Support: Lead pre-sales activities with in-depth knowledge of products and services, including providing consultative advice during complex client engagements to drive adoption of recommended solutions and best practices. Advise on and approve customized packages, approve service delivery aspects of customer agreements, and develop workflow for custom solutions for prospects.

• Technical Solution Development: Collaborate with sales and account teams to understand customer requirements, develop proofs of concept, and craft tailored technical solutions such as integrations and custom data structures. Lead paid customer POCs, and support custom pricing for complex and/or enterprise customer proposals. Collaborate with Product Management to propose, solutionize, and implement product enhancements as well as supporting planning of the product road map. 

• Implementation and Support: Develop implementation/onboarding plan for new product solutions and roles/responsibilities for all aspects of the implementation. Assist with the technical aspects of implementation planning, including scoping, building, and testing custom solutions. Facilitate smooth transitions of new and/or custom solutions to post-sales teams to ensure customer satisfaction.

• Product and Process Advocacy: Focusing on the largest impact and most complex new solutions, work closely with regulatory and product teams throughout the development lifecycle, from discovery through launch, to support new solutions and provide feedback. Possess a deep curiosity to problem solve, seeking puzzles and solutions with minimal direction from management. Lead cross functional team meetings and proactively identify project next steps, gaps in solution development, and motivate others for efficient solution development. Advocate for and document internal processes to ensure effective rollout and delivery. Roll out of a cohesive new solution/process with minimal manager supervision. 

• Training and Enablement: Collaborate with training teams to ensure sales and customer-facing teams have the technical knowledge necessary for improved sales effectiveness and customer success. Act as a comprehensive subject matter expert for Assent’s product offering, role specific responsibilities for the Professional Services Department, and high level of regulatory knowledge on new solution introductions.

• Team mentor: Provide guidance, motivation and feedback for other team members regarding process documentation, and solution development. Proactively seeking opportunities to provide guidance without owning the full solution.

• Contract and Documentation Management: Review and provide contract language and documentation for new solutions. Support the review of contracts and SOWs, and develop pricing, for new and custom offerings.

• Continuous Improvement and Industry Awareness: Stay updated on industry trends, technological advancements, and competitive landscape. Proactively identify and drive improvements in products, processes, and tools.

• Technical Expertise and Support: Provide ongoing technical support during the sales process, including responding to RFPs and RFIs, and creating detailed documentation to aid customer decision-making. Support Sales training sessions for new solutions, packages, and pricing expertise. Support Sales Engineering to ensure they are well informed to lead prospect demonstrations on new solutions.

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

• Level of education, training and experience equivalent to a degree in Information Technology, Computer Science, Software Engineering, Environmental Governance, Supply Chain Management, or related field.

• Minimum of 8 years of progressive, customer-facing experience in software engineering, solutions engineering, or product management within a SaaS environment. Additional experience in sustainability, supply chain, or compliance is advantageous but not mandatory.

• Exceptional oral and written communication in English, demonstrating high professionalism, emotional intelligence, and the ability to interact effectively with diverse groups.

• Have a deep understanding of integrations, B2B SaaS products (especially those with significant data components), databases, software development life cycles, and quality assurance principles.

• Proficient in using MS Office Suite, Google Applications, and other productivity tools.

• Knowledge of project management concepts and techniques required

• Passionate about providing innovative solutions, with a strong interest in current and emerging technologies to enhance processes and products.

• Proven ability to analyze data, derive actionable insights, and adopt a strategic approach to decision-making and long-term strategy.

• Strong collaboration, influencing, negotiation, and presentation skills. Demonstrated leadership ability with the capacity to guide teams and communicate effectively with various audiences.

• Excellent time management and organizational skills, with the ability to multitask, manage short-term projects, and execute long-term strategies.

• Highly adaptable, thriving in a dynamic environment with minimal processes and light oversight. Professional, resilient, and maintains sound judgment under pressure.

• Receptive to feedback and committed to continuous self-improvement.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.