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Lead and develop a Canada Scaled Customer Success team to drive onboarding, adoption, expansion, and renewals via digital scale programs. Hire and coach CSMs, manage KPIs/OKRs, improve processes and tooling, collaborate cross-functionally, and escalate high-stakes customer moments to ensure measurable customer outcomes.
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Design user-centered B2B and B2B2C data products, including proofs of concept, MVPs, prototypes, dashboards, chatbots, and responsive digital experiences. Conduct user research, facilitate Design Thinking workshops, validate desirability and usability, present complex data clearly, and collaborate with data scientists, engineers, product managers, marketing, and global teams. Apply Lean UX, rapid prototyping, information architecture, and human-centered design to balance user needs with business objectives.
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Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
The company’s state-of-the-art Satellite fleet consists of 14 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com
As our Senior NMS developer, you will be responsible for ensuring the seamless operation of our network by leading the design, implementation, and maintenance of the NMS of the Lightspeed system. You will take ownership of complex technical challenges, driving them to successful resolution through expert analysis, collaboration, and innovative problem-solving. Within our Agile SAFe framework, you will play a key role in the scrum team, actively contributing to the release train and ensuring the timely delivery of robust, scalable, and high-quality network management solutions.
Main Responsibilities
- Lead the design and analysis of NMS applications for managing Lightspeed network elements.
- Drive vendor collaboration to evaluate and integrate NMS solutions aligned with industry standards and emerging technologies.
- Oversee technical documentation to ensure architectural integrity and development quality.
- Maintain comprehensive NMS documentation to support transparency, maintainability, and operational efficiency.
- Develop YANG modules for modular resource, service, fault and performance management.
- Lead resolution of complex implementation and network issues through cross-functional coordination and root cause analysis.
- Design and maintain advanced automated test suites to support NMS validation and CI/CD practices.
- Define security standards to ensure system integrity and policy compliance.
- Contribute to system-level modeling, including interface definitions and CONOPS for Lightspeed.
- Collaborate across engineering and operations teams to ensure seamless NMS integration.
- Recommend and drive system-wide improvements to the LEO Lightspeed architecture.
Education and Experience Required
- Bachelor's in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
- 12+ years of experience in a similar role.
- Demonstrated knowledge of design principles, and specifications for standardized and interoperable NMS Systems.
- Solid knowledge of EMS protocols and modelling languages such as: NETCONF/RESTCONF, gRPC/gNMI, gNOI, YANG, UML
- Familiarity with TMForum Open Digital Architecture (ODA), Process Framework (eTOM), TMForum APIs, is a plus
- Familiarity with Model-based systems engineering (MBSE) is an asset.
- Knowledge of MEF Lifecycle Service Orchestration (MEF LSO APIs) framework is an asset
Decision Making and Supervision
- This role requires contributions as an individual and a team member.
Working Conditions
- Hybrid workplace model with four days a week in the office.
- Occasional travel is anticipated.
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At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.
Telesat Ottawa, Ontario, CAN Office
160 Elgin St, Suite 2100, , , Ottawa, Ontario , Canada, K2P 2P7
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
