Senior Systems Analyst, Information Technology

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Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

IT Infrastructure and Systems

# of Open Positions:

1

Faculty/Service - Department:

IT Services and Infrastructure

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted (YYYY/MM/DD):

2026/05/14

Applications must be received BEFORE (YYYY/MM/DD):

2026/05/25

Hours per week:

35

Salary Grade:

UOITP Grade11

Salary Range:

$92,685.00 - $115,243.00

About Information Technology:
Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.
In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Lead Systems Analyst, the incumbent installs, configures and maintains the server infrastructure and systems to support and improve the efficiency of the organization’s operations. Ensures that the IT assets for its designated group or team are managed in a manner that maximizes the use of the University’s technical resources and ensures the stable, secure and consistent performance of the infrastructure. 

In this role, your responsibilities will include:

• System installation and configuration: Installs and configures the servers and systems to ensure full and proper system functionality within the existing infrastructure. Gathers and evaluates client needs, analyzes systems requirements, evaluates vendor supplied applications, develops recommendations, and implements accordingly. Modifies the configuration of existing components, as necessary, to maintain or improve functionality and to facilitate the easy retrieval of information by others. 
• Documentation: Prepares reports and policies to ensure reliable system documentation is available to assist others in making effective, informed decisions. Develops application documentation requirements for functions, modifications, backups and operating procedures. Develops documentation representing the current configuration of the server infrastructure of the  systems for the designated faculty/service.
• Server maintenance: Monitors the performance of the server infrastructure to ensure they are at all times capable of supporting the business needs of the University. Conducts testing of new or customized application modules to ensure application meets specifications. Provides ongoing maintenance and operational support for applications.

What you will bring:

• University degree in Computer Science/Information Technology or related field or an equivalent combination of education and experience.
• Minimum 5 years of experience supporting large scale server infrastructure systems in a multi-platform environment.
• In-depth knowledge of ITSM (IT service management) tools like TOPdesk, ServiceNow, BMC Remedy or Cherwell, including configuration and administration.
• Advanced knowledge of business systems integration, including identity management systems, Active Directory (AD), CMDB, SCCM, ERP systems, student information systems and related platforms.
• Basic knowledge of Microsoft’s System Center Configuration Manager (SCCM) and its main functions.
• Basic knowledge of Microsoft Active Directory, including group administration and group strategy (GPOs).
• Knowledge of key data security and access management principles, including best practices in protection of information.
• Meaningful experience in deploying, administering and configuring print management service solutions such as PaperCut MF/NG, including with print servers and management of multifunction devices (MFDs).
• Experience in implementing ITIL best practices in a business.
• Experience in script development and process automatization, including use of various coding languages (PowerShell an asset).
• Experience in analyzing, modelling and implementing business processes, including service catalogue design and evolution.
• Experience in producing and analyzing in-depth reports using visualization and business intelligence tools like Power BI or equivalents.  
• Ability to design and maintain API integrations and model data, particularly in a CMDB environment.
• Analytical skills to diagnose and repair server infrastructure and enterprise application problems.
• Ability to set priorities for own tasks and deliver high-quality results within required deadlines.
• Ability to keep abreast of emerging technologies.
• Ability to foster good professional relationships with partners.
• Ability to share knowledge and documentation, and to lead workshops.
• Ability to flourish in a collaborative, team-oriented environment.
• Bilingualism — English/French (spoken and written).

#LI-Hybrid #LI-DP1

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.