We’re looking for a Senior Technical Program Manager to be part of our Technical Program Management team for a 14-month contract.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Like Jobber empowers small businesses with the tools and insights they need to succeed, our Data Engineering teams work to ensure our people at Jobber have access to strategically critical data & data infrastructure, which enables them to excel in our shared mission. This group drives the vision and development of our centralized data warehouse, which aims to be a single source of truth for analytics, business metrics, customer profiles and product engagement. Our data also drives automation, personalization and segmentation in support of the customer journey. Data Engineering is one of many groups at Jobber that are supported directly by the Technical Program Management team within Product. We often work across teams and across business silos within Jobber, and we look for solutions that will drive success across the whole organization, not just within our teams.
The role:
Reporting to the Director of Technical Program Management, the Senior Technical Program Manager will drive discovery and support delivery of scalable data platforms and syncs that move data between our product, data warehouse, and critical business tools (ex, Hubspot and Salesforce). These connections provide critical business value for all of our customer-facing teams who rely on timely insights to best support our customers and provide a personalized customer journey. More generally, the TPM will prioritize creative, complex and impactful solutions while ensuring timely and high-quality delivery. This role requires strong leadership, excellent communication skills, and the ability to balance technical functionality with performance and maintainability. The Senior TPM will collaborate closely with Data Integration’s Engineering Manager to drive project outcomes, development and maintenance of clear roadmaps, and foster strong cross-functional relationships with senior stakeholders.
While the focus is usually tied to the initiatives going through their primary team, this role often requires coordinating technical program delivery across cross-functional teams. Senior Technical Program Managers at Jobber are strategic thinkers with strong business acumen. More than delivering features, they aim to drive the business forward.
As a Senior Technical Program Manager, you will:
Take on the Product Owner role for the Data Integration Engineering team. Execute the product management workflow, including backlog management (defining requirements and acceptance criteria).
Be responsible for product vision and strategy. You will own the creative process of generating, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall company vision, and stakeholder needs, you can prioritize building what matters to achieve the company’s strategic goals and initiatives.
Deliver features and technology solutions that make an impact on our internal teams. You’ll work collaboratively to prioritize work on the roadmap by ranking it against strategic goals and initiatives alongside leaders across the business.
Build a plan, implement it, and then measure success. You’ll be responsible for a timeline for the implementation of new ideas, as well as defining the release process and coordinating all activities to get a project launched. Once implemented, you will measure that success and keep stakeholders informed, so your team can make iterative decisions based on results.
Be responsible for cross-functional program management. You will drive technical and non-technical deliverables through project planning and execution. Provide proactive transparency to stakeholders (scope, status, risks and timelines); and support teams to help ensure timely delivery of their scope, including addressing blockers or issues that may arise.
To be successful, you should have:
Experience as a Technical Program Manager, Technical Product Manager, or similar role. A track record of building and shipping multiple products or technical solutions that have successfully delivered value. You’ve owned a complete product, or large parts of an offering, and are comfortable leading cross-functional teams. You have built up a diversity of experience through having supported a number of different teams, products, platforms or companies across your career journey thus far. You used problem-first thinking and did the discovery to earn the insight of your roadmap, and have worked on that roadmap with the team, from requirements to release.
Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success.
Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time.
Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business. An ability to effectively tailor messaging to the right audience, from executive-level through to your direct teams, is critical.
A shipping mindset. We don't believe in spending forever analyzing and debating. The best way to validate something is to ship it — so let's ship it, learn, and iterate.
A data-driven mindset. You look to data to define a problem, and you also look to data to prove your success. You are energized by the ability to contextualize your work through various tools, systems and processes.
A strong technical background which enables you to engage with engineers about architecture and technical considerations that impact backend systems, and a desire to learn what you don’t know to help drive decision-making.
A knack for the details, with an understanding of the big picture. In your role, the details matter and help drive your team forward with a sense of direction and clarity.
Ownership. You are driven to do the right things for your work. You are accountable for both your successes and your shortcomings.
It would be really great (but not a deal breaker) if you had:
Experience working with Data Engineering delivery teams
Experience exploring data models, reading SQL, vetting and validating data requirements
An understanding of/or experience with CRM and Marketing systems (ex, Hubspot, Salesforce)
A general understanding of data integration patterns and common integration tools (ex: Fivetran and Hightouch)
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
