SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
SurveyMonkey is looking for a high-impact Senior Technical Program Manager II to drive our most critical, large-scale technical initiatives. You are a seasoned lead who thrives in fast-paced environments, bridging the gap between Product, Engineering, Design, and Customer Support. You possess the executive presence to report to leadership and the technical "boots-on-the-ground" experience to unblock engineering teams. We’re looking for a teammate who doesn't just follow a process but optimizes it to ensure we ship high-quality software predictably and at scale.
What you’ll be working on
- End-to-End Delivery: Lead the execution of highly complex, cross-functional programs from inception to launch, ensuring alignment across our global R&D teams.
- Data-Driven Insights: You are an expert in project health metrics; you build and maintain sophisticated dashboards (JQL, Google Sheets/Tableau) to provide real-time visibility into velocity, risks, and quality.
- Technical Problem Solving: Partner with Engineering Leads to identify technical dependencies and resource gaps, facilitating "trade-off" discussions that keep projects on track.
- Lifecycle Mastery: Utilize Jira and Confluence to manage intricate workstreams, ensuring documentation is clear and the source of truth is indisputable.
- Process Excellence: Continually refine the agile rituals and delivery frameworks for your specific workstreams to improve team predictable output.
We’d love to hear from people with
- Experience: 8–12 years of technical program management experience, specifically within SaaS environments. You have a proven track record of shipping 2–3 "v1" products or major platform migrations.
- Strategic Execution: You can take a vague product goal and decompose it into a concrete technical roadmap. You are a pro at "bringing structure to chaos."
- Influence: Exceptional communication skills with the ability to influence VPs and Directors while remaining a trusted peer to individual engineers.
- Agile Expertise: Deep understanding of PDLC / SDLC and various agile flavors (Scrum, Kanban, etc.), with the wisdom to know when to follow the "book" and when to be flexible.
- Tooling Pro: Advanced proficiency in Jira/Atlassian suite, specifically in using data to predict bottlenecks before they happen.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI-Hybrid
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
SurveyMonkey Ottawa, Ontario, CAN Office
200 Laurier Ave W, Ottawa, Ontario, Canada, K1P 6M7
