Senior Technical Project Manager

How You Will Make an Impact

Project Planning and Execution:

• Lead the development of project plans, timelines, and budgets in collaboration with stakeholders, ensuring alignment with client objectives and business requirements
• Own end-to-end delivery from kickoff through deployment, ensuring predictable outcomes. Build and manage integrated, dependency-driven project plans with clear critical path, ownership, and milestones.
• Monitor project progress and proactively identify risks in advance and drive mitigation actions to maintain schedule, scope, and budget alignment.
• Manage project financials and scope with discipline, including tracking against budget, identifying variances, and driving structured change control. Ensure all scope changes are documented, approved, and aligned to business and contractual expectations. Make informed tradeoff recommendations for balancing timeline, cost, and feature delivery.

Stakeholder Management:

• Proactively manage stakeholder expectations and influence outcomes across Client Services, Product, and Technology.
• Serve as a primary point of contact for clients, establishing and maintaining strong relationships to understand their needs, expectations, and concerns.
• Communicate effectively with internal and external stakeholders, providing regular updates on project status, risks, and issues.
• Lead decision-oriented stakeholder forums that drive alignment and assign clear accountability. Translate complex delivery details into concise, executive-ready narratives, including risks, tradeoffs, and required decisions.

Team Leadership and Collaboration:

• Lead cross-functional project teams, providing direction, guidance, and support to team members throughout the project lifecycle.
• Foster a collaborative team environment, promoting communication, teamwork, and accountability to achieve project goals.
• Coach and mentor junior project managers and team members, fostering their professional growth and development

Quality Assurance and Risk Management:

• Ensure the quality of project deliverables meets or exceeds client expectations and industry standards.
• Proactively identify and assess project risks and issues, developing and implementing risk mitigation and contingency plans as needed.
• Conduct regular project reviews and audits to monitor compliance with project management processes and best practices.

Continuous Improvement:

• Identify opportunities for process improvements and efficiency gains within the project management office.
• Lead lessons learned sessions at the conclusion of projects to capture key insights and best practices for future initiatives.
• Contribute to the development and refinement of project management methodologies, tools, and templates.

What You Need to be Successful

5-7 years of customer-facing PM experience working in a fast paced and dynamic environment.
Strong expertise in leading and managing large-scale technical projects with cross-functional teams and multiple workstreams in a shared resource structure
Bachelor’s degree, or equivalent work experience
PMP certification preferred but not required
Experience managing projects at a software development company
Expertise in project management using various methodologies (ex. Waterfall, Scrum, Kanban)
Understanding of the software development life cycle (SDLC)
Experience with systems integration
Working knowledge of cloud infrastructure
Experience managing the project life cycle with tools like; Jira, Workfront, Microsoft Project
Experience with planning and resourcing projects in a Project and Portfolio Management Solution
The ability to prioritize (and reprioritize) tasks across many concurrent efforts
Attention to detail – ability to capture those tasks that everyone assumes will be completed, that might otherwise slip through the cracks
Unafraid to make mistakes, learn from them, and avoid making them again
An honest, enthusiastic, and positive person!