Own the enablement strategy and roadmap for a Technical Success organization. Build onboarding, learning journeys, competency models, certifications, labs, and assessments that strengthen technical customer success capabilities. Translate enterprise software architecture, integrations, APIs, and best practices into practical training. Develop customer-facing skills such as discovery, executive communication, consultative conversations, and stakeholder management. Measure proficiency, behavior change, adoption, and business impact while partnering with Product, technical experts, leadership, and Commercial Enablement.
Turn technical expertise into customer impact
What if you could shape how an entire Technical Success organization turns deep technical expertise into measurable customer outcomes? As Senior Technical Success Enablement Manager, you’ll build the capabilities, learning experiences, and tools that help our teams confidently guide customers toward greater value from the Coveo Platform.
This role sits at the intersection of technology, customer success, and enablement. You’ll partner closely with Technical Success leadership, Product, subject-matter experts, and Commercial Enablement to translate complex technology and customer challenges into practical, scalable learning experiences.
As our Senior Technical Success Enablement Manager, you will:
- Own the Technical Success enablement strategy and roadmap, identifying capability gaps and defining competency expectations, learning paths, and proficiency standards across the organization.
- Build scalable onboarding and continuous learning journeys that accelerate customer readiness and develop capabilities throughout Technical Success practitioners’ progression.
- Partner with Product and technical subject-matter experts to translate Coveo Platform architecture, capabilities, implementation patterns, integrations, and technical best practices into practical, role-specific learning.
- Strengthen how Technical Success practitioners diagnose customer situations, uncover risks and opportunities, and connect technical decisions to adoption, customer objectives, business outcomes, and value realization.
- Develop customer-facing capabilities including discovery, executive communication, consultative conversations, stakeholder management, storytelling, objection handling, and influencing without authority.
- Create assessments, certifications, labs, and other applied learning experiences, measuring proficiency, behavior change, adoption, and enablement’s contribution to Technical Success outcomes.
Here is what will qualify you for the role:
- 5+ years of experience across enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline. Extra points if you have experience in solution engineering, solution architecture or implementation success.
- Experience building and leading enablement programs for technical or highly specialized audiences, with a strong understanding of the behaviors that drive customer adoption, retention, and value realization.
- Technical aptitude and credibility, with the ability to understand enterprise software architecture, integrations, application programming interfaces (APIs), data flows, troubleshooting concepts, and complex customer environments.
- Strong facilitation, communication, and stakeholder-management skills, with the ability to simplify complex concepts, coach others, and influence senior leaders and technical experts across functions.
What will make you stand out:
- Hands-on experience with the Coveo Platform or significant experience with enterprise search, artificial intelligence (AI)-powered digital experiences, relevance, recommendations, personalization, or adjacent technologies.
- Previous experience in a customer-facing technical role such as Technical Account Manager, Customer Success Architect, Solutions Consultant, or Solution Architect.
- Experience designing competency models, learning journeys, certifications, assessments, or other proficiency-based enablement programs for teams supporting complex enterprise customers.
- A track record of turning learning into measurable behavior change and business impact within a rapidly evolving software-as-a-service or artificial intelligence organization.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead North American paper packaging sourcing, including strategic sourcing, supplier relationship management, negotiations, risk management, sustainability, quality, productivity, and stakeholder engagement. Develop sourcing strategies, manage the supply base, drive innovation and digital procurement adoption, and deliver financial value. The role requires procurement and packaging experience, project and stakeholder management, team leadership, and data-driven decision-making using tools such as Excel, Power BI, and Tableau. Travel across the US, Canada, and Mexico is expected approximately 10% of the time.
Top Skills:
E-AuctionsE-Sourcing PlatformsExcelGenerative AiPower BIRfx WorkflowsTableau
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Own creative and content strategy for a growth portfolio across paid and unpaid channels. Lead audience research, messaging, creative development, experimentation, landing-page optimization, performance analysis, and scaling of successful concepts. Partner cross-functionally with marketing, creative, analytics, SEO, web, CRO, agencies, and technical teams. Develop AI-enabled workflows and testing frameworks while connecting creative decisions to acquisition, conversion, and business outcomes.
Top Skills:
Artificial Intelligence (Ai)Conversion Rate Optimization (Cro)Search Engine Optimization (Seo)Streaming/Connected Tv (Ctv)
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage end-to-end implementation and adoption of Samsara’s IoT solutions for mid-market customers. Responsibilities include creating launch plans, tracking implementation progress and account health, delivering product training, demonstrating technology, resolving challenges, and coordinating with Sales, Support, Sales Engineering, and Product. The role requires strong customer communication, consultative implementation skills, technical product experience, stakeholder management, and fluency in English and French.
Top Skills:
Equipment MonitoringIotSaaSSamsara Connected Operations CloudVehicle Telematics
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
