SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
As a Senior Content Designer, you’ll own the end-to-end content strategy for SurveyMonkey’s Analyze and AI/ML experiences, ensuring a unified product experience and cohesive brand voice. This pivotal role ensures a unified product experience and cohesive brand voice, directly shaping powerful, near-instant survey insights and cutting-edge AI/ML capabilities that define our product. You'll lead cross-functional initiatives, mentor content and information architecture expertise, scale content operations, and directly influence product direction.
What you’ll be working on
- Define and execute content strategy, guidance patterns, information architecture, and terminology for large-scale features and product flows
- Partner with design and product to form the information architecture and elevate the user experience through compelling content
- Craft simple, direct, and human copy, with an eye towards inclusivity, accessibility, and localization
- Lead user research and quantitative analysis for content optimization
- Drive content localization and adaptation strategies
- Implement tooling and processes for efficient content scaling
- Lead maturation of our style guidelines and content in our design system
- Champion accessibility, inclusion, and ethical content practices
We’d love to hear from people with
- 8+ years of content design or UX writing experience in SaaS
- Proven leadership in content strategy, content design, and information architecture
- Expertise in user research methodologies and analytics
- Strong business acumen
- Proven track record of improving user engagement through content
- Deep knowledge of localization and global content practices
- Familiarity with AI-assisted content tools and automation
#LI-remote
Why SurveyMonkey? We’re glad you asked
At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
SurveyMonkey Ottawa, Ontario, CAN Office
200 Laurier Ave W, Ottawa, Ontario, Canada, K1P 6M7
