Senior UX Researcher

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

As a Senior UX Researcher at Assent, you will play a critical role within our Product Design Team and Product Organization, comprised of highly skilled designers, product managers, and engineers. Your work will help drive our ability to make data-informed decisions. You will design and execute research to cultivate understanding and uncover diverse customer behaviors, needs, and motivations. You are a consummate researcher skilled at qualitative and quantitative research methods to help inform our human-centric approach to design. You bring rigor and discipline to your approach, which will inspire those around you and empower you to influence how we do user research at Assent. 

Role & Responsibilities

In this role, you will define research objectives, develop comprehensive research plans, and employ various UX research methodologies where applicable, including in-depth interviews, usability testing, field studies, and surveys. You will analyze and synthesize findings into actionable insights, create and present compelling research deliverables, and mentor non-researchers to enhance their research skills. Collaboration with product managers, designers, and engineers is essential to seamlessly integrate research findings into product development. You will establish strong cross-functional relationships, contribute to scaling UX research practices, and advocate for user-centered design and research-driven decision-making across the company.

Your Leadership Abilities

• Influence strategic decisions and advocate for user needs.

• Promote a high-quality research culture and set standards.

• Lead research initiatives and facilitate workshops.

• Mentor team members and provide career guidance.

• Foster a collaborative and inclusive team environment.

• Communicate vision and strategy effectively to stakeholders.

• Navigate complex project landscapes with foresight and adaptability.

• Operate independently and establish strong cross-functional relationships.

• Champion continuous improvement and innovation.

• Advocate for the research team within the broader organization.

Your Craft

• Expert in a wide range of qualitative and quantitative research methodologies.

• Skilled in synthesizing data from various sources to uncover deep insights.

• Proficient in creating detailed and impactful research deliverables.

• Experience with tools and techniques for remote and in-person research.

• Ability to manage multiple research projects simultaneously.

• Strong analytical skills, capable of translating data into meaningful insights.

• Experience in creating personas, user journey maps, and other user-centered artifacts.

• Knowledgeable in usability testing, both moderated and unmoderated.

• Familiarity with creating and maintaining an insights repository.

• Strong portfolio showcasing relevant research work.

Qualifications

• 8+ years of experience in UX research with a proven track record in digital products, preferably in a B2B software environment.

• Bachelor’s or Master’s in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or related field, or 9+ years of industry experience in software product design for enterprise B2B businesses.

• Strong portfolio demonstrating expertise in user research methodologies and practices.

• Experience with research tools such as Dovetail, UXtweak, and Pendo.

• Excellent leadership, communication, and collaboration skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Experience in mentoring and rallying research teams toward high-quality outputs.

• Deep understanding of accessibility, usability, and inclusive design practices.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.