Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
With offices in downtown Toronto and Montreal, the Lab is a digital innovation hub utilizing machine learning, data science, software engineering, AI, agility, and user experience to create groundbreaking products that improve the lives of millions of Canadians. Simplifying insurance requires creativity, empathy, and hard work. We explore, take risks, make mistakes, and learn every day. Here, innovation is everyone's job.
What you’ll do here:
Give a voice to our customers by leveraging user-centered design practices, translating user needs and business requirements into engaging digital features and functionality.
Use insights and data to craft human-centered digital experiences that are clear, highly usable, visually appealing, and help achieve business objectives.
Participate in strategic planning and roadmap definition alongside product owners and multidisciplinary agile teams.
Collaborate with product managers, product owners, engineers, researchers, copywriters, and marketers to produce quality interfaces: delivering the end-to-end solution from conception until launch, and iteration.
Assess and optimize feature performance with customers, analytics, and design research.
Leverage and interpret Design System libraries and design guidelines for multiple brands, while advocating for improvements within the design community.
Create all assets necessary to effectively conceptualize, communicate, and deliver the user experience, working closely with developers for seamless execution.
Present creative design concepts and work to various audiences, including executives and stakeholders, to propel new digital experiences.
Give and solicit feedback to/from other designers and collaborators to continually raise our bar for quality.
Elevate the team's design practices, methodologies, and processes while advocating for user-centered, data-driven design.
What you bring to the table:
At least 5 years of relevant experience designing digital products that have been released in the market, with a proven track record of success.
Ability to understand business needs and translate them into design requirements.
Experience delivering end-to-end digital solutions (from briefing to launch) within a cross-functional team environment using an iterative approach that leverages quantitative and qualitative measurement.
Ability to contribute to multiple initiatives concurrently with ambiguous scope.
Expertise in usability and user-centered design practices, with visual design experience. You appreciate and understand how typography, color, and layout can impact product function.
Mastery of design tools (Figma, Miro, Axure, Illustrator, etc.). Experience with UX research tools is an asset (usertesting.com, Hotjar, etc.).
Experience in producing customer journey maps, process flows, content inventories, wireframes, prototypes, and polished interface design files.
Excellent written and verbal communication and presentation skills.
You love working in a collaborative environment focused on teamwork, innovation, open minds, and fun.
(Preferred) E-commerce experience, with a focus on growth and A/B testing.
No Canadian work experience required however must be eligible to work in Canada.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Please include your portfolio in your application.
You are:
Creative, analytical, curious, and ingenious.
A team player who is capable of sharing and receiving constructive feedback.
You excel at explaining your ideas to different stakeholders.
Deeply passionate about design, quality, and craft.
Organized, fully autonomous, and proactive.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
