Service Architect

Join our Team
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position
About this opportunity:
We have an exciting opportunity for an experienced Service Architect to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.
What you will do:

• Act as a key member of the System Administration team, supporting day-to-day infrastructure operations across on-premises and cloud environments
• Manage, maintain, and troubleshoot Linux-based systems (RHEL, CentOS, Ubuntu, SUSE Linux Enterprise Server) in production environments
• Handle incident, service request, and change tickets within defined SLAs, ensuring high system availability and reliability
• Lead incident resolution and provide detailed Root Cause Analysis (RCA) for major incidents; manage critical incidents independently without immediate escalation path
• Manage and troubleshoot containerized applications using Docker and Kubernetes, including pod management, networking, scaling, and deployment troubleshooting
• Manage physical and virtual infrastructure, including servers, storage, and virtualization platforms (VMware/KVM/Hyper-V)
• Troubleshoot network issues including TCP/IP, DNS, routing, firewall rules, and load balancing
• Support infrastructure changes following ITIL-based processes
• Identify opportunities for automation; develop and maintain Bash/Shell scripts and leverage Ansible for configuration management
• Collaborate with internal stakeholders, application teams, and customers to resolve issues and deliver infrastructure services
• Maintain accurate MOPs and operational procedures
• Perform OS major version and service pack upgrades on production Linux systems, including pre/post validation and rollback planning
• Manage and troubleshoot distributed storage platforms including Ceph and Rook-Ceph, ensuring cluster health, OSD operations, and performance
• Perform hands-on switch-level troubleshooting and configuration on enterprise network hardware (Extreme Networks, Juniper, Cisco) - preferred
• Experience with enterprise storage platforms including block storage, path management, and Oracle RAC shared storage - preferred
  Experience with HA and resilient storage clustering solutions in production environments (KVM + GFS2) - preferred

The skills you bring:

• Bachelor's or Master's degree in Engineering, IT, Telecommunications, or equivalent experience
• 6+ years of hands-on experience in System Administration / Infrastructure Operations within production environments
• Strong expertise in Linux administration (RHEL, Ubuntu, SUSE) including performance tuning and system internals
• Hands-on experience with Docker and Kubernetes: cluster architecture (API server, scheduler, etcd), Deployments, StatefulSets, DaemonSets, and pod/node troubleshooting
• Experience with server hardware (Dell, HP), RAID, firmware, and system-level troubleshooting
• Knowledge of networking concepts: TCP/IP, DNS, subnetting, routing, firewalls, and load balancers
• Experience with AWS (EC2, VPC, IAM, S3, CloudWatch) - preferred
• Experience with virtualization technologies (KVM, Hyper-V)
• Strong experience with OS patching, vulnerability remediation, and security hardening (CIS benchmarks)
• Experience with monitoring tools (Nagios, Prometheus, Grafana) and SNMP-based monitoring including trap processing pipelines and agent configuration - preferred
• RHCSA certified; CKA or equivalent - preferred
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Proactive mindset toward automation, reliability, and continuous improvement

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Toronto (Country/ City)
Job details: Technical Authority Expert
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
Toronto: $89,000 - $ 117,075
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.