Service Portfolio Architect

Your role at Dynatrace
Dynatrace is seeking an Architect, who will be responsible for leading the development and scaling of technical solutions underpinning the Dynatrace portfolio of services offerings. The ideal candidate will have a minimum of 10 years of experience architecting and implementing Dynatrace solutions for large companies in various industries, and experience or deep interest in services product management.
Responsibilities
• Manage and oversee the technical evolution of offerings in the entire post-sales Dynatrace portfolio including professional services, customer success and support• Lead technical offering design to deliver significant customer value while helping to differentiate Dynatrace against its competition• Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge• Partner with multi-functional teams, including Product Management, Sales Engineering, Professional Services, Customer Success, Technical Enablement, Education, and Support to improve portfolio offerings and service delivery• Collaborate with services delivery teams to scale delivery by designing innovative new approaches and driving a consistent delivery experience for all customers• Create various technical offering artifacts and enablement materials for various audiences to help drive awareness and delivery readiness• Continuously seek feedback from field consultants and architects and use that to evolve offerings to better meet customer requirements• Design and develop prescriptive value realization journeys that delivers clear technical and business outcomes to Dynatrace customers at every journey phase• Engage with customers to understand their needs, challenges, and feedback related to service offerings, and use insights to continuously improve and optimize offerings and customer experience
What will help you succeed
Ideal Candidate Background

• The ideal candidate is someone who has spent 7 - 10 years in a professional services organization designing, architecting and implementing observability services and solutions. Experience with multiple observability platforms including Dynatrace is a big plus
• The next best candidate is someone who has 5 - 10 years of experience as an advanced Dynatrace admin or power user and has experience with migration from other third-party observability platforms to Dynatrace

Other Qualifications

• Undergraduate or graduate degree in Computer Science, Computer Information Systems, or a related technical discipline, or equivalent work experience
• 2-3+ years hands-on design and programming in some object-oriented language, preferably in a Java or .NET environment, preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
• 5+ years consulting, presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large, packaged apps; not simply infrastructure)
• Architectural understanding of either the JEE or .NET platform and how it works, and a self-directed willingness to learn about other platform and "new stack" technologies such as PHP, node.js, Docker, etc.
• Experience with data presentation via charts and dashboards
• Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
• Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
• Comfortable doing common Windows and Linux administration, and with Linux/UNIX command line
• Comfortable creating and maintaining personal virtual machines (Windows and Linux guest OSes) with products such VMWare Workstation, Parallels, or VirtualBox
• Excellent verbal and written English or regional communication skills and attention to detail
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders
• Results-oriented mindset with a focus on driving business impact and delivering measurable results
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements
• Intellectually curios and creative with a customer-centric orientation
• Some travel will be required but will typically be less than 25%

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries
• An environment that fosters innovation, enables creative collaboration, and allows you to grow
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side
• Attractive compensation packages and stock purchase options with numerous benefits and advantages