The Services Resource Advisor allocates resources at CDW, ensuring customer satisfaction, financial success, and operational excellence through effective project management and communication.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Services Resource Advisor is responsible for the allocation of CDW resources in fulfillment of exceptional customer outcomes, coworker engagement, and project financial success. The role is responsible for partnering with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, system updates, and reporting.
What you will do:
* Fulfill assignment of CDW Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence
* Drive business outcomes by planning for and matching resource demand with supply/capacity
* Qualify business opportunities internally and externally to determine viability
* Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop and solve with creative solutions/roadmaps
* Build, maintain, and engage an ecosystem of services suppliers to provide additional resources as needed
* Manage organizational capability platform and make data available to align project skills, specifications, and customer goals as they relate to resource assignments
* Attain revenue and gross profit growth targets within supported verticals
* Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets
* Communicate with project team on customer requirements
* Responsible for continuous process and resource management improvement
What we expect of you
* Bachelors' Degree or equivalent experience required or computer-related field or equivalent experience. Or 7 years of relevant professional experience -or- 3 years of CDW experience -or- 2 years of Supervisory experience
* Strong independence and ability to influence others
* Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail
* Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business
* Excellent written and verbal communication skills with the ability to effectively articulate information and interact
* Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities
* History of successfully coordinating complex projects, with multiple facets and stakeholders
* An eagerness to continually learn new technology and keep pace with an ever-changing industry
* Desire to apply thought leadership and nominate effective change to current workflows
* Motivated to produce and achieve successful outcomes for the business
* Decisiveness and good judgment to address pressing project matters when time is limited
* Hands on experience with workflow and/or resource management tools
* Experience in resourcing teams based in multiple locations
* Prior experience working within an IT or consulting environment Pay range: $ 68,000 - $73,000, depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Services Resource Advisor is responsible for the allocation of CDW resources in fulfillment of exceptional customer outcomes, coworker engagement, and project financial success. The role is responsible for partnering with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, system updates, and reporting.
What you will do:
* Fulfill assignment of CDW Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence
* Drive business outcomes by planning for and matching resource demand with supply/capacity
* Qualify business opportunities internally and externally to determine viability
* Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop and solve with creative solutions/roadmaps
* Build, maintain, and engage an ecosystem of services suppliers to provide additional resources as needed
* Manage organizational capability platform and make data available to align project skills, specifications, and customer goals as they relate to resource assignments
* Attain revenue and gross profit growth targets within supported verticals
* Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets
* Communicate with project team on customer requirements
* Responsible for continuous process and resource management improvement
What we expect of you
* Bachelors' Degree or equivalent experience required or computer-related field or equivalent experience. Or 7 years of relevant professional experience -or- 3 years of CDW experience -or- 2 years of Supervisory experience
* Strong independence and ability to influence others
* Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail
* Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business
* Excellent written and verbal communication skills with the ability to effectively articulate information and interact
* Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities
* History of successfully coordinating complex projects, with multiple facets and stakeholders
* An eagerness to continually learn new technology and keep pace with an ever-changing industry
* Desire to apply thought leadership and nominate effective change to current workflows
* Motivated to produce and achieve successful outcomes for the business
* Decisiveness and good judgment to address pressing project matters when time is limited
* Hands on experience with workflow and/or resource management tools
* Experience in resourcing teams based in multiple locations
* Prior experience working within an IT or consulting environment Pay range: $ 68,000 - $73,000, depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Workflow Management Tools
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