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As the Site IT Support (SIS), you will be responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. You will provide effective and timely resolution of users' problems, queries or complaints, along with recommending upgrades or improvements to IT infrastructure.
You will report to the IT Infrastructure Manager - North Central USCA (US & Canada).
Key Responsibilities
Respond to telephone calls, emails, and personnel requests for technical support.
Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network.
Diagnose problem source through discussions with users and coordinating with internal IT organization support, operations groups and/or with vendors to resolve problems.
Acquire, install, and upgrade PC components or software and planning for/responding to service outages and other problems.
Train users on use of new technology and software.
Performs pro-active monitoring of PPG's computer systems through appropriate tools.
Document, track, and monitor problems to ensure end user resolutions.
Participate in various IT projects working with internal and external teams.
Oversight of up to 200 IT end users, no direct reports.
Qualifications
4-year degree in Computer Science, Engineering, or related discipline.
1 or more years of related IT experience.
Strong collaboration and interpersonal skills specifically listening and providing clear guidance.
Ability to efficiently analyze and resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
Strong communication skills, including the ability to document operations procedures.
Availability to work rotating shifts and holidays.
#LI-Onsite
#Comprehensive benefits including medical, dental, vision plans, vacation, retirement plan and annual bonus.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
