Provides expert application support for mission-critical rail software used in train dispatch, asset management, and resource scheduling. Responsibilities include troubleshooting, incident and problem management, system maintenance, upgrades, performance monitoring, user training, documentation, vendor coordination, and process improvement. The role requires deep rail operations and safety knowledge, SQL and database expertise, experience with enterprise rail systems, and participation in after-hours or on-call support.
We are seeking a highly skilled and experienced Software Analyst with a deep understanding of the rail industry to provide expert-level support for software systems related to train dispatch, train asset management, and resource scheduling. This role is ideal for a professional with experience in the rail or transportation sectors who can ensure the smooth operation, optimization, and troubleshooting of mission-critical rail software. You will collaborate closely with operations, engineering teams, and external vendors to deliver seamless support and continuous improvement of rail systems.
Responsibilities- Application Support: Provide advanced technical support for train dispatch, asset management, and resource scheduling software, ensuring maximum uptime and performance of the systems that are critical to rail operations.
- System Troubleshooting: Analyze, diagnose, and resolve complex software issues in real-time, working with engineering, operations, and IT teams to ensure minimal disruption to train operations.
- Incident & Problem Management: Lead the investigation and resolution of high-priority incidents, coordinating with multiple departments and vendors to quickly resolve critical system issues. Escalate complex problems and drive long-term solutions.
- Rail Industry Expertise: Apply deep knowledge of rail operations, signaling, and train asset management to optimize software performance and address industry-specific challenges.
- Software Maintenance: Ensure the regular maintenance, patching, and upgrading of rail-related software applications, working closely with vendors and internal IT teams to schedule updates and minimize service disruption.
- User Support & Training: Provide expert-level support to end-users, including train dispatchers, operations staff, and maintenance teams, ensuring they are proficient in using software tools and systems.
- Stakeholder Engagement: Act as the primary point of contact between the software support team and key rail stakeholders, including operations, asset management, scheduling, and engineering teams.
- Performance Monitoring: Monitor system performance to proactively identify and resolve issues related to dispatch, scheduling, and asset management software, ensuring efficiency and compliance with operational standards.
- Process Improvement: Recommend and implement software enhancements and process optimizations based on operational needs and emerging rail industry standards and practices.
- Documentation & Reporting: Maintain comprehensive documentation of system configurations, troubleshooting processes, and resolutions. Generate reports on system performance, incidents, and maintenance activities for leadership teams.
- Collaboration with Engineering Teams: Work closely with engineering and operations teams to ensure that the software supports technical and operational requirements for rail infrastructure, asset management, and scheduling.
- Compliance & Safety: Ensure that supported software systems adhere to industry safety regulations, standards, and protocols, especially those specific to rail and transportation safety.
Education: Bachelor's or Master’s degree in Engineering, Computer Science, Information Technology, or a related field. A focus in Railway Systems Engineering, Transportation Engineering, Aerospace or relevant disciplines is preferred.
Experience:
- 5+ years of experience in software support, application management, or related roles, preferably in the rail or transportation industries.
- Strong understanding of rail operations, including train dispatching, signaling systems, asset management, and resource scheduling.
- Proven experience with rail industry software systems (e.g., train control, asset management, scheduling (IVU), and maintenance applications like Zedas (preferred), Maximo, Infor EAM, SAP).
Technical Skills:
- Proficiency in software troubleshooting, SQL, database management, and system configurations.
- Experience with system integration, software upgrades, and performance tuning.
- Familiarity with incident management and monitoring tools such as JIRA, ServiceNow, or similar.
Soft Skills:
- Strong problem-solving skills with the ability to resolve complex technical issues under pressure.
- Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
- Ability to manage multiple priorities and deadlines while ensuring system reliability.
- Leadership and mentoring capabilities to guide junior analysts and collaborate effectively with cross-functional teams.
Other Requirements:
- Deep knowledge of rail industry standards, safety protocols, and compliance regulations.
- Willingness to provide after-hours support and participate in an on-call rotation as necessary.
- Ability to collaborate with vendors and engineering teams to ensure system alignment with operational needs.
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