Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants.
You will work within the Assignment team on Genesys Cloud, contributing to a distributed, event driven architecture that processes millions of interactions with precision and speed. In this role, you will partner closely with engineering, product, and architecture leaders to shape testing strategy, strengthen system resilience, and elevate quality standards across the platform. You will also expand your technical depth by working with modern cloud technologies, distributed systems, and advanced automation frameworks while gaining visibility into enterprise scale platform operations.
Key Responsibilities:
Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments
Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers
Contribute production level Java code to improve system functionality, testability, and overall performance
Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions
Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments
Influence design decisions by identifying risks early and advocating for scalable, testable architecture
Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency
Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams
Required Qualifications:
2+ years of professional experience in software development with a strong emphasis on quality engineering
Proficiency in Java and solid understanding of object oriented design principles
Experience testing REST APIs through both functional and automated approaches
Familiarity with CI and CD pipelines such as Jenkins or similar tools
Working knowledge of event driven systems and messaging platforms such as Kafka
Experience using testing frameworks such as TestNG or JUnit
Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2
Proficiency with version control systems such as Git
Preferred Qualifications:
Experience working with in memory data stores such as Redis
Familiarity with Python for automation, scripting, or tooling
Experience validating microservices within multi tenant and multi region cloud environments
Exposure to observability tools such as Sumo Logic or New Relic
Experience with build tools such as Maven or Gradle
Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.
Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
92,700.00 - $121,700.00Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
