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What we offer:Job Responsibilities:
As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.
What you will be doing in this role:
· Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed.
· Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
· Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
· Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
· Product Feedback: Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
· Complaint Resolution: Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
· System Analysis: Analyze recurring technical issues to identify patterns and contribute to system and product improvements.
What you should bring to this role:
· 5 years of experience as a customer success engineer or in a customer-facing or support role.
· Bachelor’s degree in computer science, Information Technology, or a related field is preferred. Equivalent experience considered in-leu of degree.
· Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
· A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
· Experience working with cross-functional teams to resolve issues and improve products/services.
· Flexibility to adapt to new technologies, changes, and learning opportunities.
· Travel requirement Domestic and International – 25%
Hiring Base Salary Range: $66,880 - $124,200 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.
Awareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening DisclosureAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
