Solutions Engineer

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
Freewheel's Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. Our team employs an analytic, innovative and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top partners in the Television industry. We seek a solutions engineer responsible for establishing and exemplifying best practices in partner integrations; acting as the key technical expert in the rollout of Freewheel's partnerships solutions; and providing guidance in partner usage to support the improvement of Freewheel's data solutions. Based on the broad purview, this individual must be able to communicate technical requirements between partners, clients and internal stakeholders and offer creative solutions for any problems which may arise. They will act as an advocate for the serviceability of data partnerships internally and in-market. The candidate will engage regularly with Partnerships, Product Management and Services teams. The ideal candidate has previous experience working on data products such as audience, identity and measurement.
Job Description
Core Responsibilities

• Act as a subject matter expert for one or more FreeWheel's partnership areas including but not limited to data partnerships and programmatic partnerships to build and maintain serviceable solutions
• Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements
• Act as liaison and advocate between Sales, Account Management, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs
• Provide trusted expertise and feedback on internal projects to improve product usage and customer service
• Performs needs analyses for the Company and its customers and develop and document strategic, cost-effective business and technical solutions.
• Participates in the product release cycle through requirement gather, design vetting and user acceptance testing.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Architects solutions during presales process based on the ability to translate business requirements directly from customers.
• Creates, reviews and executes product test plans and cases, documents test progress and reports results.
• Articulates technical solutions during presales process.
• Provides timely, technical support and problem resolution for field service questions.
• Assists representatives and customers in evaluating and selecting products.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Technical Problem-Solving; Solution Engineering; Troubleshooting Software
Salary:
National Pay Range: $55,178.88 USD-$129,325.50 USD Illinois Pay Range: $58,627.56 USD - $113,806.44 USD Colorado Pay Range: $62,076.24 USD - $118,979.46 USD Hawaii Pay Range: $72,422.28 USD - $108,633.42 USD Washington DC Pay Range: $79,319.64 USD - $118,979.46 USD Maryland Pay Range: $65,524.92 USD - $118,979.46 USD Minnesota Pay Range: $62,076.24 USD - $108,633.42 USD New York Pay Range: $65,524.92 USD - $129,325.50 USD Washington Pay Range: $62,076.24 USD - $124,152.48 USD California Pay Range: $62,076.24 USD - $129,325.50 USD New Jersey Pay Range: $68,973.60 USD - $124,152.48 USD Vermont Pay Range: $65,524.92 USD - $103,460.40 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years