You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Main Accountabilities:
- Work closely with project sponsors, subject matter experts and team members to evaluate new process improvement and digitization opportunities
- Facilitate workshops, conduct interviews and job shadowing sessions to gather and document business requirements with business partners
- Manage individual project timelines and coordinate UAT testing with the operation teams.
- Create and execute test plans to ensure our solutions meet business requirements
- Develop solution documentation that supports user training needs and helps facilitate deployment and adoption
- You will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.
- Partner closely with the Robotics Solution Designer and development team to ensure projects meet user needs and deliver the expected business outcomes.
Desired Skills and Experience
- 5 - 8 years of progressive experience as an RPA Business Analyst.
- An in-depth understanding of the software development lifecycle, as well as working as part of an agile team
- Experience working as part of a robotics solutions delivery team using Pega Robotics, UI Path, Blue Prism or other larger vendor robotics automation vendor software platforms is preferred
- Proficiency in Visio & process mapping
- Relevant experience/awareness in Python, Chatbots, OCR, ML and AI techniques
- Lean six sigma Green Belt certification preferred (not mandatory)
- Some project work may be required outside of regular office hours to support critical timelines and deliverables, as well as collaboration with Sun Life teams in other regions
Job Category:
IT - Digital Development
Posting End Date:
29/10/2024
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
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