Sr. Analyst, Business Analytics

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

This role supports business services within the EDRMO team. Responsibilities include collaborating with colleagues to deliver services efficiently, recommending process improvements, and assisting with risk and control activities. The role involves working with a diverse team, emphasizing urgency, meeting deadlines, and maintaining attention to detail. Key processes supported include departmental recordkeeping and service delivery of EDRMO as an oversight function.

How you'll succeed

• Operational Excellence: Ensure effective execution of current processes related to managing digital and physical inventories, data retention and destruction, and service delivery.  Identify opportunities to improve how processes could be executed faster and easier, while maintaining quality. Work with different teams and people across CIBC to make sure service requests are assigned and completed on time.
• Innovative Thinking: Encourage new ideas and solutions across CIBC that provide enhanced results for business partners. Work with teams in business, technology, and data to support changes that meet business needs and manage risks.
• Collaboration: Work with experts and teams across the bank to manage data and records together. Connect and cooperate with people responsible for records and data throughout CIBC. As a governance group, EDRMO partners closely with Regions globally.
• Focus on Outcomes:  Define business outcomes and how success will be measured. Map out processes from start to finish and suggest ways to uplift EDRMO services. Create supporting materials to help design, implement and sustain solutions, such as job aids or training content.
• Stakeholder Engagement: Work with business, technology, risk, and compliance teams to share updates and maintain alignment. Keep track of service delivery and prepare information for meetings and events with stakeholders, such as forums and committee updates.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You give meaning to data. You embrace a culture of curiosity to make sense of information. You communicate detailed information in a meaningful way.
• You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise through effective communication.
• You have a degree/diploma in business administration or information management and/or in a related field.  Experience in administrative operations, project management, financial services, or information governance with industry designations is preferred, but not mandatory.
• You have experience supporting a program in a complex environment. You know how to balance demands on your time and have an entrepreneurial mindset.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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