Serves as a technical liaison among customer teams, regional technical assistance centers, R&D, and product management. Troubleshoots complex network product installation and performance issues, documents resolutions, supports testing and network architecture initiatives, leads customer upgrades, develops technical communications and workshops, and provides emergency support. The role also contributes product feedback to R&D, supports new releases, and travels up to 10% annually.
As an NI IP TEC Engineer, you will be a key technical contributor, responsible for gaining in-depth knowledge of supported products and representing them confidently. This role offers an exciting opportunity to work closely with various teams, including R&D, Product Management, and Customer Account Teams, to ensure the successful implementation and performance of our products. Your expertise will be instrumental in troubleshooting complex issues and providing innovative solutions.
Responsibilities- Serve as the technical interface and liaison between regional TACs, Customer Account Teams, and internal teams like R&D and Product Management.
- Troubleshoot and resolve intricate product installation and performance issues, utilizing both established methods and creative problem-solving techniques.
- Maintain detailed documentation of problem status, resolutions, and system reliability findings, ensuring accurate record-keeping.
- Stay abreast of new product features and releases through ongoing collaboration and engagement with R&D and Product Management teams.
- Support various initiatives, including test/evaluations, NPIs, and network architecture projects, contributing to the development of internal/external tools and conducting customer workshops.
- Lead and coordinate customer upgrade programs, creating technical notes and field alerts, and providing global 24/7 emergency support as needed.
- Deliver beta product knowledge and collaborate with regional centers to develop release workshops, ensuring a smooth transition for internal teams.
- Travel up to 10% annually to attend meetings, conferences, or customer sites, representing Nokia Canada Inc. and fostering strong customer relationships.
- Contribute to the continuous improvement of our products and services, providing valuable feedback and insights to the R&D team.
- Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent professional experience in a related field.
- Excellent verbal and written communication skills, with the ability to effectively drive customer calls and provide clear technical explanations.
- Strong analytical skills and hands-on experience in troubleshooting software or network problems, demonstrating a systematic approach to problem-solving.
- Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, and Spine/Leaf data center architecture, ensuring a solid understanding of networking fundamentals.
- Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS are preferred, showcasing a commitment to professional development and expertise.
- Prior experience with Nokia products (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA) is an asset, providing a head start in understanding our product portfolio.
- Experience with a scripting language, such as XML or Python, is advantageous, enabling efficient automation and customization of solutions.
- Familiarity with Cloud solutions (Linux, KVM, OpenStack, Kubernetes) is desirable, as it aligns with the company's focus on cloud-based technologies.
- Previous Nokia intern or co-op experience is a plus, offering valuable insights into our company culture and processes.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in Canada:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Nokia Kanata, Ontario, CAN Office
600 March Rd, Kanata, ON, Canada, K2K 2T6
Nokia Ottawa, Ontario, CAN Office
Ottawa, Canada
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