Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The vision of our Business Technology Organization is to be the trusted partner that fuels Workday's business technology innovations and products to enable company growth at scale.Our team cultivates relationships with built on collaboration and trust to support a rapidly growing business. We strive to improve efficiency and operational effectiveness through technology, innovation and inspiration.
About the Role
Job Description
- The Sr. Associate Software Application Engineer- Salesforce Platform at Workday is part of the GTM (Go-To-Market) Platform team that is responsible for the Salesforce implementation at Workday.
- Our team enables continuous improvements to the application and supports our Marketing, Sales, Services, Support, Finance and Legal business partners; responsibilities include responding to service requests, incidents and enhancements and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving best practices and processes.
- Troubleshoot and resolve issues across Salesforce Application, Database, Network, and Integration layers.
- Design, develop and maintain Salesforce Lightning Web Components (LWC) and Apex with hands-on implementation experience.
- Manage and support Salesforce Security including profiles, permission sets, role hierarchy, sharing rules, data access controls, and compliance best practices.
- Perform incident troubleshooting, resolution, and technical root cause analysis to ensure permanent fixes.
- Implement and support alerting and monitoring tools to proactively detect issues, ensure platform stability, and improve system reliability.
- Identify technical risks, inefficiencies, and improvement opportunities within the Salesforce platform.
- Build and maintain domain expertise in Workday Enterprise Applications, including integrations.
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Process & Operational Responsibilities
- Lead and deliver automation of operational tasks and service requests to improve efficiency and scalability.
- Perform trend analysis on incidents and service requests; develop action plans to improve SLAs, reduce case volume, and prevent recurrence.
- Own end-to-end incident and problem management processes aligned with operational best practices.
- Document system designs, operational procedures, and support runbooks; enforce standardization and continuous process improvement.
- Partner with cross-functional teams to assess business impact, prioritize issues, and drive platform enhancements.
- Develop end-to-end functional understanding of Workday Go-To-Market business applications.
About You
Basic Qualifications:
- 2+ years in Enterprise Software Application Support OR 2+ years in Enterprise Software Application Development
- Bachelor’s or equivalent experience in Computer Science, Information Technology, or related field
- At least 2+ years in Enterprise Software Application Support OR At least 2+ years in Enterprise Software Application Development
- Strong technical knowledge of enterprise software application development and enterprise application integrations (Salesforce, Data Cloud, Revenue Cloud, MuleSoft/SnapLogic)
- Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)
Non-Technical Skills:
- Knowledge of IT service management tools and best practices(preferred)
- Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
- Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users. Demonstrated ability to learn and embrace new technologies, applications, and solutions.
Professional Certifications:
- Salesforce Certified Administrator (Required)
- Salesforce Certified App Builder / Salesforce Certified Developer (Required)
- Enterprise Integrations (MuleSoft/SnapLogic) (Preferred)
- ITIL Foundation Certification (Preferred)
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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