Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Job Description
In this role, you will support around 4 to 8 clients, driving maturity and insights to supercharge their Digital Experience data with Dynatrace. Senior Analysts handle larger, more complex customers and are expected to move beyond basic analysis into more advanced and challenging problems, including using backend trace data and regularly connecting issues to business outcomes. Senior Analysts are asked to push engagement to new teams to expand DEM within client organizations and play a more central role in increasing DEM adoption. They meet more regularly with clients and manage competing priorities and expectations across their client engagements and different customer contact personas. You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:
- Connect deep dive analysis to business outcomes and leverage back-end data to pursue root cause
- Manage complex accounts with multiple teams, juggling priorities and competing deadlines
- Effectively delegate and work alongside Support to address client requests
- Proactively push new use cases, making clear the value of increased adoption and utilization
- Regularly share key wins and value stories with the Squad and for internal-facing and customer-facing deliverables
- Play an active role in mentoring new members, including regular discussions and shadowing sessions
- Regularly engage in POCs doing analysis work and presenting
Minimum Requirements:
- Bachelor’s degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required.
- 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- Must be able to communicate effectively in English, Spanish and Portuguese; both verbally and in writing
Preferred Requirements:
- Consultative in identifying expansion opportunities and new use cases through complex organizations
- Collaborative and effective relationship building internally, particularly with Account Executives and Customer Success Managers
- Expertise in leveraging analytics capabilities across product and Insights tools to uncover customer insights
- Understand and communicate around Business Events use cases
- Back-end analysis to enhance Insights reporting
- Connect performance and technical quality data story to user behavior and business context
- Mentor and guide new resources and provide feedback on approach, reporting, etc.
- Customize deliverables to meet variety of use cases, including creative solutions to unique problems
- Synthesize broader customer value for executive reporting, including for QBRs/SBRs
- Expert prioritization and time management to handle several multi-team, multi-focus clients
Why you will love being a Dynatracer
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
The targeted annual base pay range for this role is R160,000 - to R200,000 (Not US Currency). When determining your salary, we consider your skills, experience, education, work location and internal equity.
