Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Enable hundreds of engineers to build, deploy, and operate services reliably across global Genesys Cloud regions by shaping the internal platform that powers them. This role directly improves developer velocity, platform resilience, and service health at scale, influencing how quickly and safely new capabilities reach customers. You will own critical platform tooling and services that reduce operational risk while increasing autonomy for engineering teams. At Genesys, we are transforming how organizations deliver customer experiences through empathy and AI driven innovation, and this role plays a key part in ensuring our cloud platform remains scalable, observable, and easy to operate. You will partner across teams to define platform standards, drive adoption of best practices, and expand the capabilities of a globally distributed system.
This position offers exposure to large scale distributed systems, high impact platform initiatives, and opportunities to influence engineering practices across the organization. You will contribute to foundational systems that shape how developers build and deliver software, while expanding your expertise in cloud architecture, reliability engineering, and platform design.
Key Responsibilities:
Own and evolve internal platform tooling that enables scalable, reliable service deployment across global cloud regions
Design and deliver backend services and APIs that empower self service capabilities and reduce developer friction
Drive improvements in system reliability, scalability, and performance through architectural enhancements and capacity planning
Enhance platform observability to reduce mean time to detect and recover, improving overall service health and stability
Build automated workflows that streamline operational processes and minimize manual intervention across environments
Influence platform standards and engineering best practices across teams to ensure consistency and quality at scale
Collaborate with cross functional stakeholders to align on platform strategy and deliver solutions that meet broad organizational needs
Contribute to production excellence by supporting incident response, root cause analysis, and continuous improvement initiatives
Required Qualifications:
4+ years of professional software development experience after completing formal education
Authorization to work in Canada on a permanent basis without current or future employer sponsorship
Strong backend development experience with Python and production grade service design
Proven experience designing and building RESTful APIs in distributed environments
Solid understanding of scalability, availability, and fault tolerance in distributed systems
Hands on experience with AWS services such as DynamoDB, S3, SQS, SNS, and CloudFormation
Experience with backend frameworks such as Flask, Django, or equivalent
Strong experience with NoSQL data modeling for performance and operational efficiency
Excellent written and verbal communication skills with the ability to collaborate across distributed teams
Preferred Qualifications:
Experience building or operating internal developer platforms or platform tooling systems
Familiarity with JavaScript frameworks or Node.js for developing supporting tooling or user interfaces
Exposure to additional cloud providers such as Microsoft Azure or Google Cloud Platform
Experience supporting production systems, including incident response and operational excellence practices
Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.
Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.
#LI-CP1
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
108,500.00 - $142,400.00Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
