Sr. Director Analyst, Communications Analytics and Technology
About This Role:
Gartner Analysts are industry thought leaders who create must-have research, market predictions, and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner Business and Technology Insights. Using exceptional research and analytical skills, a Senior Director produces pragmatic and provocative research to help Gartner clients propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via virtual meetings, sales support visits, and Gartner events to discuss complex client challenges and offer appropriate recommendations.
This role sits within Gartner’s Marketing & Communications practice and will address the needs of Chief Communications Officers and their key leaders in transforming the communications function through technology and data and analytics. As disruptive forces inside and outside the enterprise impact the expectations and objectives of CCOs and their teams, this role will focus on measurement, data, and analytics as well as the communications technology and AI needed to support a data driven function and to turn disruption into opportunity.
Successful candidates will leverage a deep understanding of CCO priorities to advise communications leaders on key strategies needed to help CCOs and their teams transform the impact and value of the function, including:
Designing and implementing data-driven strategies to elevate the impact and value of the communications function.
Building robust measurement and analytics frameworks to demonstrate and optimize communications effectiveness.
Translating data insights into actionable recommendations that support business objectives and drive organizational outcomes.
Developing scalable solutions for collecting, analyzing, and acting on employee and stakeholder feedback.
Guiding teams through the adoption of new data sources, technologies and tools to increase efficiency and innovation.
Building team skills and talent to utilize these methods and tools in their daily work.
Fostering a culture of continuous improvement by embedding analytics and measurement into everyday communications practices.
Advising on best practices for integrating AI and automation to support strategic communications initiatives.
Enabling CCOs and their teams to communicate the value of their function to the C-Suite and other stakeholders using clear, data-backed narratives.
Leading transformation efforts that align people, processes, and technology to maximize the function’s strategic contribution.
What You Will Do
Create innovative, thought provoking, and highly leveraged “must-have research” content
Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
Demonstrate thought leadership in establishing research positions across a team of analysts
Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
Provide high quality and timely research content peer review
Build credibility as an industry expert to represent Gartner research, methodology and strategy
Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community
Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery
Be a mentor and a coach by supporting more junior team members
Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions
What You’ll Need
Bachelor's degree or equivalent experience; Graduate degree preferred.
12+ years of relevant field or industry experience in mid-to-large companies overseeing the measurement, reporting and optimization of communications is required.
An informed understanding of the challenges facing CCOs as leaders within the enterprise and drivers of business impact, especially in the context of measurement, analytics, and technology.
Hands-on experience with communications technology, analytics platforms, global communications agencies, and other vendors critical to functional productivity and goals.
Experience as a leader in transformation efforts that impact people, process, and technology, with a focus on data and analytics.
Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
Demonstrate excellence in research and writing ability
Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
Strong communicator who can explain complex concepts concisely and simply
Subject matter expert comfortable presenting at large and small-scale speaking engagements
Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
Learning agile and adept with navigating highly matrixed environments
Ability to represent Gartner's research methodology and strategies effectively at all levels
Willingness and ability to travel up to 15% (where applicable)
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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