Help us change lives
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Position Overview
The Sr Key Account Manager Screening Solutions will drive product growth and market penetration for screening solutions in Canada, focusing on strategic relationships with healthcare providers, institutions, and stakeholders. The role is responsible for delivering diagnostic solutions, enhancing customer relationships, and driving accountability for preventive cancer screenings in Canadian healthcare systems. The Sr KAM will generate deep insights into local healthcare ecosystems, identify opportunities to improve patient outcomes, and lead the implementation of business and account plans.
This position is field based.
Essential Duties
Include, but are not limited to, the following:
- Generate deep insight into Canadian healthcare ecosystems and market landscape to identify opportunities for improved patient outcomes through integration of screening solutions
- Analyze the treatment journey across the local system of care to identify account opportunities and work with HCPs to improve clinical decision making and population health outcomes.
- Build a network of relationships within accounts to gain insight into system, customer, and patient unmet needs, including clinical stakeholders and administrators.
- Capture information on customer interactions using CRM tools, including point of contact information, sales call activities, market intelligence, funnel development, and other data points.
- Synthesize data from formal and informal sources to understand the evolving local care system, leveraging tools such as Engage (CRM), Excel, Tableau, and available research to make data-driven decisions
- Develop and implement business and account plans to increase visibility and awareness of screening products and maximize opportunities and sales growth.
- Lead the implementation of customer-specific engagement approaches that evaluate and address customer needs, collaborating with internal stakeholders including Medical Affairs, Marketing, and Screening Advocates.
- Inform, educate, and enable target physician and stakeholder groups about screening products and value propositions, equipping them to make informed decisions about product choices.
- Proactively drives business growth by focusing on customers with highest potential and initiating connections to uncover unmet needs and opportunities.
- Seek regular feedback from customers about their experience, service, satisfaction, and perceived value.
- Lead successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customer satisfaction, and improve patient outcomes.
- Ensure execution of targeted tactics to deliver business goals in coordination with cross-functional stakeholders, including Account Managers, Marketing, Sales Operations, and Internal Sales Support.
- Communicate a clear and compelling description of customer needs and opportunities to internal stakeholders to mobilize resources and shape solutions.
- Ensure business is conducted to the highest ethical and professional standards, consistent with company guidelines, policies, and regulatory requirements.
- Strong verbal and written communication skills, including strong questioning and listening skills.
- Confident, professional, and credible presence.
- Strong presentation skills: ability to effectively convey concepts in a clear, concise, and professional manner through telephone and face-to-face interactions.
- Excellent interpersonal, time management, and organizational skills.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work designated schedule.
- Ability to work nights and/or weekends, as needed.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to work on a computer and phone simultaneously.
- Ability to travel up to 90% of working time away from work location, may include overnight/weekend travel
Minimum Qualifications
- Bachelor’s Degree in Life Sciences, Business, or related field; advanced degree preferred.
- 5+ years of experience in pharmaceutical or diagnostics sales, preferably in oncology or screening.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Deep understanding of Canadian healthcare system, reimbursement pathways, and screening protocols.
- Strong communication, negotiation, and stakeholder engagement skills.
- Experience with CRM tools and data-driven account planning.
- Possession of a valid driver’s license; no suspended, revoked, surrendered, invalid, etc. allowed.
- Legal authorization to work in the country of employment without current or future sponsorship.
Preferred Qualifications
- Familiarity with and experience with early cancer detection solutions
- Bilingual (English/French) is an asset.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
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