Sr. Key Account Manager

Job Description

The LEGO® Group is currently looking for a Sr. Key Account Manager to join our office in Canada! In this role you help us lead the building of our channel strategy while running and developing some of our key accounts.

Are you interested in being part of a team who will highly impact the Americas market group by being the face with Amazon? Would you like to innovate and find new growth opportunities? If the answer is yes, apply now to bring your amazing eCommerce expertise to expand our presence in the Americas Market and help to inspire and develop the builders of tomorrow!

Core Responsibilities

Business Leadership: Apply Agile methodology to operate as the general manager & product owner of the Amazon CAN business, in orchestrating a cross-functional team.

• Strategic Orientation: Internalize the LEGO Group’s and our customer’s strategy to develop differentiated joint business plans which deliver upon our shared objectives, while capitalizing on the customer’s unique value proposition and shopper base.

• Cross-Market Collaboration: Act as a strategic visionary in taking a digital-first and comprehensive market perspective into decision-making forums.

• Commercial Integration: Innovate upon our go-to-market principles to deliver a highly integrated and high-reaching commercial & promotional plan which encompasses all facets of the business, ranging from retail and storefront execution to platform marketing and eCommerce operations.

Results Orientation: Accountable for delivering on key objectives to drive sustainable commercial growth.

• P&L Ownership: Be fully responsible for the management of the customer P&L across functional areas with a keen focus on both the LEGO Group’s and the customer’s economics to drive profitable growth and improved productivity.

• Data-Driven Decision-Making: Drive strong scorecard performance against key traffic, conversion, and retail critical metric targets through an analytical approach and a deep understanding of both the key paid & organic business drivers.

• Planning & Operations: Liaise with partners in operations to lead the joint forecast and drive an operational innovation agenda with a focus on the use of digital tools to drive greater standardization & automation.

Relationship Elevation: Deliver on our customer value proposition to improve customer pulse through building a trusted & productive relationship as the primary lead call point.

• Effective Negotiation & Selling: Leverage a data-driven approach to collaborate and guide toward mutually valuable trade agreements.

• Drive Shared Innovation Agenda: Apply insights to develop a test & learn agenda for future growth opportunities which deliver on enhancing brand protection efforts while elevating our brand.

• Capitalize on Licensing Partnerships: Work in close concert with key inbound & outbound licensing partners to improve online business opportunities and reach more shoppers.

Do your part in our team succeeding

The B2B eCommerce Center of Excellence is accountable for the execution of all digital/ecommerce-related activities within the region. This team plays a critical role in building up commercial capabilities. Together with a global function reporting to our Chief Digital Officer, this team will design, run and optimize the entire shopper funnel to support the marketing strategy defined with our regional marketing team to drive commercial results. Our global Product and Marketing Development team will support with eCommerce-focused audience and passion point campaign assets as well as assortment and packaging development and innovation.

Our future growth plans are dependent on our ability to lift our eCommerce and omnichannel strategy through strong execution with our B2B customers. The team's purpose and mission is to develop and implement a coherent digital shopper approach that uses the strengths of the LEGO brand and our unique operating model. This team stimulates the larger regional commercial organization by innovating our digital shopper strategy and ecommerce execution.

Do you have what it takes?

• Proven ability to handle customer-facing key accounts in consumer packaged goods, with a significant amount of time spent in eCommerce

• Track record of versatility, flexibility and an ability to use focus behaviour to handle multiple priorities in a dynamic environment

• Demonstrated ability to proactively interpret digital trends and think criticality to challenge the status quo

• High-level of integrity and passion with a presence that fits a fast-paced, energetic and collaborative organization

• Domestic and global travel required with flexible scheduling – 10%

• Proficiency with Microsoft Excel, Microsoft PowerBI and/or Tableau

• Thorough understanding of Amazon’s platforms: Vendor Central, AMS, Brand Registry

• Excellent communication and presentation skills, with high attention to detail

• Demonstrated ability to gain team followership in motivating change

• A natural curiosity with a continuous improvement mentality

Hybrid working model

Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in the office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.

Relocation

There is no budget for domestic or international relocation for this position.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.